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Amazon Prime Error Code 3565 [How to Fix]

Amazon Prime Error Code 3565 [How to Fix]

Several Amazon Prime users are encountering the Amazon Prime Error Code 3565 in their devices. Amazon Prime users are getting this error while making purchases.

The error is related to the Payment issues and the error message is displayed as “Purchase failed. Your prime video payment is invalid. Error code 3565.”

How to Fix: Amazon Prime Error Code 3565

However, there is no information or fix provided by the Amazon Prime officials regarding this error. After doing some research, we manage to find out some ways to fix this issue.

Update your Settings

Many Amazon Prime users manage to fix Error 3565 by enabling 1-Click settings with a valid payment method. Therefore, we are also recommending you this method.

Here are the steps to enable 1-click settings:

  • Log into your Amazon Prime Account.
  • Clear your Cart items.
  • Go to the Payment Options.
  • Switch On & Enable 1-Click Settings.
  • Make sure your Payment method is valid.
Amazon Prime Error Code 3565

Now, try to proceed the payment again. See, your issue is resolved or not.

Check your Payments Details on your Amazon Prime Account

Open your Amazon Prime account and navigate to the payment options. Then, check and verify the accuracy of your payment methods.

Set up Another Payment Method

If you have a different payment option, you can add that to your account. For instance, if you are currently using PayPal as your payment method, you can use credit card or other online payment option.

To add a payment method, navigate to the Payment options on your Amazon Prime account and tap add a card. Now, enter your payment details and use your newly added payment details and check if you are able to make a purchase.

Check your Internet Connectivity

Sometimes, a poor internet connection or unstable internet connection may hinder the payment, which may lead to error code 3565. Hence, make sure that you have a stable internet connection and check if this solves the Amazon 3565 prime video error.

Change Your Device

If the above method does not work in your case, your issue might be regarding the payment device. Hence, you need to change your Amazon Prime payment device to fix this issue.

You can use your other device such as Laptop, Mobile or Tablet to avoid the Amazon Prime Error Code 3565.

Amazon Contact Support

If the issue persists, you can contact the Amazon customer support to know why you are encountering this issue.

What is Amazon Prime Error Code 3565?

As we mentioned above, there is no information regarding error 3565 available on Amazon's official troubleshooting guide. Hence, it is difficult to say what exact Amazon error 3565 issue is.

Hopefully, the above methods will help you to resolve your issue. If you are getting other matters regarding Amazon Prime, let us know in the comment section below. We will definitely try to bring the solution to your issue.


Amazon Prime Error Code 3565 represents the issue related to the Payment. In this article, we explained all the information and fixed regarding this error.

All Amazon App Error Codes:

Jonelle Boye

Wednesday 29th of December 2021

Worked like a charm☺️


Friday 5th of March 2021

Worked for me too! Thank you!


Wednesday 17th of February 2021

This worked for me; thank you!