Issue: Amazon Prime Video License Error
Many Amazon Prime Video users has been encountering a license error from last some days. Due to the license error, Prime video app users are unable to watch any show in the app.
However, there is no any official statement provided by the Amazon Prime officials. Hence, after doing some research, we manage to find out the some quick solution to fix these issues.
Explained: Amazon Prime Video License Error
Cause of Amazon License Error
Amazon Prime Video License Error issue is happening due to the server down. Hence, this issue is a temporary and cross platform.
The error message is showing as
We’ve encountered problem with this video.
Please try again. If this problem continues, please contact Amazon Customer Service at htps://www.primevideo.com/ww-av-android-contactus.
Error code: LICENCE_QUERY_RIGHTS-FAILURE
Fix: Amazon Prime Video License Error
You need to follow the next instructions to get rid of the license error.
Wait for Sometime
As we said earlier, prime license error is essentially related to the server down. Therefore, our first advice is to you, wait for a little while until the issue gets automatically resolved.
Additionally, you can also check the various forums or downdetector to check issue is global or not.
If the problem is not with the server, follow the methods described below to resolve the problem.
Check for update
If you are using the out dated app, it may responsible for the license error, hence make sure you are using the latest version of the Amazon Prime Video app.
If your app is up to date, there may be other reasons for the problem. Just follow the next instructions.
Reboot your device
Some people manage to resolve this error by just restarting their device. So, just turn your device off and start again. After restart, open the app and try to watch the video again. If the issue is still hasn’t fixed, move to the next instructions.
You can also try to resolve the issue by removing the downloaded video and download it again. After doing it, if the issue is still exists, move to the further instructions.
Reinstall the Prime Video App
The another way to fix the license error is to reinstall the Prime video app. Therefore, you need to uninstall it first and download and install it again on your device.
Hopefully, any of the above method will help you to resolve the issue. If that doesn’t work, the last option is to contact Amazon Prime Video Contact Support
You can contact and complain your issue by visiting here:
Amazon Prime Video License Error is usually happens due to the server down. Hence, this issue is temporary and multiplatform. In this article, we explained all the information and ways to fix license error.