Amazon Prime Error Code 9912 [How to Fix]

Amazon Prime Error Code 9912

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Many Fire TV users are encountering Amazon Prime Error Code 9912 in their Prime Video. The issue has been mostly facing by the Fire TV users.

However, the issue might be temporary and it can disappear soon. After doing some research, we manage to find out the some troubleshooting ways to fix Amazon Prime Error Code 9912.

How to Fix: Amazon Prime Error Code 9912

You need to follow the below instructions to resolve the issue as soon as.

Use this Trick:

Whenever you will get the message while watching the show follow the below instructions:

  • Download the Amazon Prime Video app in your Mobile.
  • Play the video which you want to watch.
  • Go back to the Fire TV stick.
  • Press the Resume button.
  • You can watch the entire show by using this method.

If it will not work, you should follow the next troubleshooting steps to fix Amazon Prime error 9912.

Perform Power cycle on Device

Sometimes, the issue might be related to the device. Hence, we need to perform the complete power cycle on our device. You need to follow the below steps to perform power cycle on your device:

  • Turn off your device.
  • Unplug all the cables.
  • Wait for a few minutes.
  • Re-plug the cables.
  • Start the device again.

Now, open the app and try to watch the video again. If the error is still happening follow the next instructions.

Check Internet Connection

Poor internet connection may also responsible for these type of issues. Therefore, make sure there is no issue with your internet connection. If our internet quality is not good, you can disconnect other device or restart the router to improve the quality of internet.

Check for updates

Make sure you are using the latest updated version of the both Amazon Prime app and Fire TV. If there is any update available in App or device, update it. After that, restart your device and try to watch the video again.

Wait for Sometime

Often, the issue is temporary and it will get fix automatically after some time. Hence, we need to maintain the patience and wait until the next update from the Prime Video.

Additionally, you can check the various forums and communities to get more information regarding your issue.

Contact Support

After applying all the above methods, if your issue hasn’t fixed then, you should contact the official support of the Amazon.

Fire TV Customer Service No: 1-888-280-4331

Hopefully, any of the above methods will help you to resolve your issue. If you are getting the other issues related to the Amazon Prime, feel free to comment on the comment section below.


Amazon Prime Error Code 9912 issue has been encountering by the Fire TV users. In this article, we explained all the information and ways to fix this issue.

All Amazon Prime Error Codes:

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