Ticketmaster Login Problems: How to Fix? [2023]

Ticketmaster Login Problems

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Ticketmaster Login Problems? Did you buy tickets to a concert or an event through Ticketmaster, but when trying to access it, you can’t sign into the Ticketmaster app? If this is the case, you’re at the right place!

Ticketmaster is a popular ticket sales company that charges a fee on tickets bought and resold on the platform. Here, you can access tens of thousands of live event tickets of your favorite artists, bands, venues, and more.

And just like any other app, a lot of people are unable to sign into the Ticketmaster app. So, to know how to fix the Ticketmaster login problems, keep on reading this article.

Why Can’t I Login to Ticketmaster?

If you are unable to sign into the Ticketmaster app, it might be because your VPN is turned on, or you might have entered the wrong password, or there might be an issue in your current device or browser.

How to Fix Ticketmaster Login Problems

Below are the solutions to fix the can’t sign into Ticketmaster app issue.

Reset your Password

When trying to sign into your account, there is a possibility that you might have entered the wrong password. In this case, all you need to do is to click on the link ‘you have forgotten your password.’

And then enter your details. So, reset your password and see if this fixes the issue. To reset your password, follow the steps below:

  1. Navigate to My Account Login page and select Forgot Password.
  2. Now, type in your email address and choose Next.
  3. If you have selected the phone option with a 6-digit verification code, you’ll receive a text or an email.
  4. Enter the given code and tap Confirm. Now, reset your password.

Turn Off/Disable your VPN

Another major cause is that using Ticketmaster while your VPN is enabled can result in the can’t sign into the Ticketmaster app.

Therefore, to fix this issue, turn off or disable your VPN. Follow the steps below to know how you disconnect VPN on your device.

For IOS:

  1. Navigate to Settings and click on General.
  2. Next, tap on VPN Management.
  3. Now, select VPN and Turn off VPN.

For Android:

  1. Open your device’s Settings.
  2. Select Network & Internet and go to Advanced.
  3. Now, tap VPN and then Turn it Off or click Forget to forget the network.

Try Using Desktop

If you are trying to login using your phone but facing an error which doesn’t let you login, then try using desktop. Or you can also reset your password to see if the issue was related to your login credentials.

However, if the issue persists, you can contact Ticketmaster’s customer service.

Change your Browser

You can also try using a different browser to see if the issue was with your browser. For instance, if you are currently trying to login to Ticketmaster through Chrome, try logging in through Firefox, Edge, or Safari and see if this fixes the issue.

Wait for a While

If you are unable to sign into the Ticketmaster app, there might be some glitches or bugs, or the service might be temporarily down.

If this is the case, all you can do is to wait for a while till the tissue is fixed at Ticketmaster’s end.

Contact Ticketmaster Customer Service

If none of the above solutions help, get in touch with the Ticketmaster’s customer service through the ‘Contact Us’ option on your homepage or visit the FAQs page to get the answers.

You can also contact through email at [email protected].

We hope, by following the solutions mentioned in the above article, your Ticketmaster login problems are solved.


Why can I not log into my Ticketmaster account?

There is a possibility that you might have entered the wrong password or your device’s VPN might be turned on.

Why is Ticketmaster not working on my device?

If you are logged on with multiple devices or browsers, Ticketmaster might not work on your device. Therefore, log out from all browsers and devices, clear your browser’s history and cookies and try again.

How do I recover my Ticketmaster account?

If you have forgotten your password, go to my account log in page -> click on forgot password -> enter your email address -> enter the given verification code in your email and click confirm.

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