Skip to Content

Sephora Not Working? Try these Steps to Fix! [2024]

Sephora Not Working? Try these Steps to Fix! [2024]

Is Sephora not working for you? Do you wish to know solutions to this and related issues with Sephora? 

If so, then continue reading this article where you can find all the required data to solve your queries and answer your questions and enough solutions for your ‘Sephora not working’ problem.

Why is Sephora Not Working?

Sephora might not be working because of the technical issues from its main servers. Following are some reasons why Sephora have stopped working:

  • Temporary outage.
  • Overload of cache and cookies and corrupted cache.
  • Temporary bugs and glitches.
  • Overload of people using one tool at once or using the website altogether.
  • Unstable network connection.
  • Device used by you might not be compatible with the website.
Sephora Not Working

Is Sephora Down?

If Sephora has stopped working for you, you can visit the Updownradar platform and check for any reports regarding Sephora outages.

If you find any reports, the best choice you have is to wait and watch the problem get resolved in some time.

Check Reddit, Twitter, Forums, etc

If you want to know the reason and solution for this outage, you can try visiting different forums like Quora and Reddit and search for the ‘Sephora not working’ discussion topic. 

Although you could not find any solution or exact cause of this, you will at least know what others are doing who are facing the same issue. You can also check out social media platforms.

How To Fix: Sephora App Not Working?

If the issues are not from their main servers and you cannot wait to let them get solved automatically, the least you can do is try some general troubleshooting solutions and solve the issues. The common troubleshooting solutions are as follows.

Fix 1: Check your Internet Connection 

Check your data connection if you have switched it on. If it is switched on but not receiving enough network connection, you can try Switching it off and on in a few seconds.

If the issue still persists, you can try switching off and on your device.

Fix 2: Close and Reopen Sephora  App

Closing and re-opening the app can help. If the issues are caused by temporary bugs or glitches, after switching off and on the app, it can regain its Swift flow and work nicely again.

Fix 3: Check Your Device Compatibility

If the Sephora app is not working on your cell phone, then that may be because your device is not entirely compatible with the app. 

In that case, installing it on some other device or someone else’s cell phone might work. 

You should also try updating your device’s system to its latest version to make it compatible with the Sephora app.

Fix 4: Uninstall and Reinstall Sephora  App

Uninstall and reinstall the Sephora app so that it can work just like any other recently installed app, without any unwanted big files and cache.

Fix 5: Clear the Sephora App’s Cache

Clearing cache and cookies can help a lot to get rid of any app’s unwanted glitches and bugs. To clear the cache of the Sephora app, follow the instructions given below,

For iPhone Users:

  1. Tap on the Settings app and search for the Sephora app after scrolling down to the list of apps available.
  2. Tap on the Sephora app once found.
  3. Tap on the Offload app option available in red.
  4. Reinstall the Sephora app and it will work swiftly.

For Android:

  1. Open the Settings app.
  2. Travel to the list of installed apps and search for the Sephora app.
  3. Tap on the Sephora app once found.
  4. Select the Clear cache option mentioned at the bottom of the screen.
  5. It will show two options, select Clear cache among them.

Fix 6: Use Sephora’s Web Version 

If the app is still not working nicely, you can try visiting its official website. You can log in to your account and use its website until its app is back on track.

Fix 7: Logout and Login in your Account

Logout and login to your account after a few seconds. Or you can also try navigating around the app with the guest account. If you are not encountering the same issues anymore, then the issue is with your account.

To solve this issue, you can either contact customer care service or if you can wait till the issue get resolved automatically.

Fix 8: Have Patience

If none of the above mentioned troubleshooting solutions worked, Have patience and refrain from doing things you might regret in future.

Fix 9: Contact the Customer Care Service

Sephora can be contacted during its working hours by calling or you can also chat with their representative and beauty advisors available at different working hours.

For US and Canadian residents, they can call at 1-877-737-4672. For the ones having issues with listening, they can contact through 1-888-866-9845. The supporters are available Monday to Friday from 5 AM to 9 PM PT and Saturday and Sunday from 6 AM to 9 PM.

To chat with them, you have to visit their customer service page on their official website and tap on the ‘Live beauty help’ option with the messaging icon. The chatting service is live from Monday to Sunday from 5 AM to 9 PM PT.

Fix 10: Look for Updates

If the app has an update and you still have not updated it, a few of the features inside the app will certainly stop working. 

To resolve this issue, visit the App Store or Google Play Store, search for the Sephora app and update it to its latest version.

Note: it is best to not use the app while it is being updated.

Sephora Website Not Working

Along with the Sephora app, is the Sephora website also not working? Although the website works systematically and swiftly most of the time, due to some reasons it might have crashed down or stopped working for some time.

Why is Sephora Website Not Working?

If the Sephora website is not working, the first case can be a technical problem in their main servers. But, if the issue is not about the main servers, then the below-mentioned list of reasons can be applicable,

  • Overload of cache and cookies with cash being corrupted.
  • Temporary outage due to minor bugs and glitches.
  • High traffic jams for users using a certain tool altogether.
  • Outdated software or tools.
  • You may be using a device with a VPN switched on.
  • Unstable network connection.

Is Sephora website down?

Due to several reasons, as mentioned above, the Sephora website might be down. If you want to check for any outage reports, you can have a look at the Updownradar platform.

Sephora Website Issues

Sephora website issues include different issues from Sephora’s side. These issues are generally assumed to be rising from Sephora‘s main servers.

Other Website Issues

Other website issues include all the common issues faced by any website. The solutions for resolving these common issues are general troubleshooting solutions as mentioned below.

Check your Internet Connection 

Check your internet connection. If the network is not stable, try closing your browser and even your device and restarting them after a few seconds.

Clear Browser Cache & Cookies

Clearing browser cache and cookies are important as it contains files that can harm and slow down your activity with other websites. Follow the steps mentioned below,

For Chrome:

  1. Switch on the chrome and select the three dots – Main menu icon is available at the top right corner.
  2. Select the More Tools option and tap on the Clear Browsing Data option next.
  3. If you select the All Time option, it will clear the cache and cookies of all time which is best.
  4. Put a tick on the two boxes next to Cached Images and Files along with Cookies and Other Side Data to clear all of it.

For Microsoft Edge:

  1. Switch on Microsoft Edge and tap on the Main menu option at the top right corner of the screen.
  2. Tap on Settings and select the Privacy and services option.
  3. Choose the Clear browsing data option.
  4. Tab on the Cookies and other side data along with Cached images and Files option to clear all of it.

For Safari:

  1. Tap on the Settings option and select Safari.
  2. Tab on the Clear history and website data option next.
  3. Travel back to Settings and select the Safari option.
  4. Tab on Advanced website data and Remove all website data options to clear everything.

Check Your Device Compatibility

If the Sephora website is not working on your device browser, that may be because your device or your browser is not entirely comfortable with Sephora‘s website.

In that case, try opening it on some other search engine or use someone else’s device to do so.

You should also check for any software or browser updates for your browser and device to make it compatible with Sephora’s website.


If none of the above troubleshooting solutions worked, it is best to wait and have patience and let the problem be resolved. In case you are in a hurry, you can try contacting customer support services.

Contact Customer Care

Sephora‘s customer care service can be contacted through 2 ways. You can call them at 1-888-866-9845 for impaired people and 1-877-737-4672 for others. The contacting hours are 5 AM to 9 PM PT from Monday to Friday and 6 AM to 9 PM on Saturday and Sunday.

The ‘live beauty help’ chatting feature is live from Monday to Sunday from 5 AM to 9 PM PT. Just tap on the messaging icon and you can start chatting right away.

Sephora Gift Card Not Working

If a Sephora gift card is not working, you can check if the gift card number is invalid. If it is not, try clearing your browser cache and cookies of all time.

You can also try closing your browser completely and re-opening it after a few seconds. If you are still facing issues, then try contacting the customer care service of Sephora.

Sephora Credit Card Not Working

In case the Sephora credit card is not working for you, especially if it is the first time you are using it, there is a high chance that the credit card is not activated yet.

To activate your credit card, you are required to call a representative and have them activate the credit card for you. You can activate the credit card over the phone by calling 1-866-702-9946. 

Even after activating, if your credit card is still not working, you can contact their customer care service.

Final Words 

We hope by reading our article, you have received answers to your questions, solutions to your issues, and enough solutions to your ‘Sephora not working' problem.

Frequently asked Questions 

Why is the Sephora website not working?

If the Sephora website has stopped working for you or has slowed down, the reason can be because it is suffering from a high traffic jam. You can either try using the website after some time or refresh your page.

How to resolve Sephora issues with their cart?

If you are unable to add items to your cart or your cart keeps on adding back things you have removed before, try logging out and logging in back into your account a few times. You can also try contacting the customer support service or wait for the issue to be resolved automatically.

7 Beauty Stores like Sephora to Try Out! [2022]
7 Beauty Supply Stores like Sally Beauty to Try Out [2022]