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How to Return Temu Items? Temu is a popular discounted price platform offering hundreds of deals daily with pricing starting from only $0.50. It acts like an all-around shopping platform, but since the prices are so low and quality is not guaranteed to be the greatest – many people might want to return the products looking at the quality or for some other reason.
Fortunately, Temu allows you to return your order and get a full refund in case you’re not satisfied with what you have ordered from its platform. But, the main question arises – how to return Temu items?
If you want to know the answer to the aforementioned question and need a full step-by-step guide to know how to return Temu items, then you must continue reading this article, since it contains a clear and detailed guide to know how to return Temu items along with additional data about Temu’s refund and return policy.
How to Return Temu Items: Step-by-Step Guide
You can return Temu items by following the steps mentioned below:
- Open the Temu app or visit its website. Log into your account and request a refund.
- In case you don’t have a Temu account, you don’t need to make one now either because you can navigate to the Temu order email and tap on the ‘save your order’ option to request a return.
- Search for the order which you want to return and want a refund for from the ‘your orders’ list. Then tap on the ‘return’ button after scrolling down on the receipt page.
- If you want to return all the items in the order, then you can directly go for that but, if you want to select items you would like to return, you can just tick them on the available boxes. After you have added more information, click on the ‘next step’ button to continue.
- Temu will also ask you the reason for a return and you can be honest. Depending on the reason you have provided, you might be needed to give more information related to the order.
- The next step involves you adding your chosen way to receive the refund. You have two choices in this case, you can either receive it through Temu credit balance or it will be credited to you through the original payment method. After deciding on the method, click on ‘submit’ to move ahead.
- After you have successfully submitted your request, you will receive a return label to return the items.
- Return shipping will be free on your first return for all types of orders within 90 days from the date of buying.
- You have to print out the label and tape it to your parcel from the outside. Then, mail out the order at the nearest UPS or USPS location and you are all done!
In case you wish to check your refund status, you can visit the order detail page on the website or app, otherwise, check it through Temu’s SMS, push notifications, or SMS.
You also have to make sure that the return parcel is postmarked within 14 days after you have submitted your return or the return process will be rejected right away. Also, the return label provided by Temu is only valid when you are shipping the parcel from inside the US borders.
Temu allows you to return any type of product brought from them. All the items listed on its platform on eligible for return in case you’re not satisfied with the 100%, but there are some exceptions:
- Free gifts can’t be returned.
- Items labeled as non-refundable will not be returned or refunded.
- Clothing items that are damaged, with tags, worn, washed or packaging or hygiene stickers are removed or the parcel is in an incomplete set.
If the item you have bought is eligible for return and refund, then you can return it within the return window of 90 days after the date of order confirmation. Also, you need to return your parcel within 14 days of submitting the request for the refund in the return window.
Also, in case you were not able to get your return label throughout the return process successfully then you can find it again at two different locations, as follows:
- Go to the All Order section.
- Tap on the Print a Return Label and Start Return option.
- Click on the Print Return Order option.
- Go to the Returns page.
- Tap on the Print Return Label option.
- Your return label will be downloaded and then you can print it out.
Talking about the return shipping fee, return shipping is free on your first return for any type of order. However, if you have already returned any item from any order and would like to return more items from the same order, you will be then charged $7.99 as the shipping fee and it will be deducted from your refund.
Temu Refund Policy
How to get a refund on Temu? Not a hard process, and you don’t need to do anything since refunds for the returned items will be processed within 3 working days after Temu has received the returned parcel automatically.
In case you are asking for a refund for missing items or items that were not delivered, then you have to choose the proper reason in the return process or you can have a word with customer service for help.
After you are done with that process, the tracking information from the courier service will decide whether the item was delivered or not.
The refund, depending on your bank or financial institution, will take up to 30 days to be credited through the original payment method. The shipping fee is not refundable in case the reason for your return is not Temu’s fault. Also, the insurance costs are also not refundable, if any.
Note: choosing to get your refund credited to Temu credit instead of your original payment method will help you get your refund faster and it has no limit – any expiration date to Temu credit.
Final Words: How to Return Temu Items
We hope after reading our article, you now know how to return Temu items by following easy steps, and also know about the correct details for refund and return policies by Temu.
Frequently Asked Questions
How to show orders to return on Temu?
You don’t have to show the pictures of your orders to return to Temu. Without adding a picture and just selecting the most relevant reason for returning, you will be able to return products on Temu and get a full refund. But, your item must be refundable and you must request a refund within 90 days after purchasing.