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How to Refund Cineplex Tickets? [2024]

How to Refund Cineplex Tickets? [2024]

Did you purchase Cineplex’s tickets and want to return them for some reason? Well, if you want to return Cineplex’s ticket and want to know how to refund Cineplex tickets, you’re at the right place.

Cineplex is a Canadian company that operates entertainment services under various brands. In this article, we’ve mentioned how you can get a refund for your Cineplex tickets.

How to Refund Cineplex Tickets?

Cineplex has a ticket refund policy that lets users get a refund for their movie tickets. However, the policy states that the refunds will only be issued for tickets that are not used to attend a movie.

So, you’ll only be eligible for a refund if you have not attended the movie yet.

Now the process for getting a Cineplex ticket refund depends on whether you’ve bought your tickets online or at the theater, and whether the movie has already started.

Online Tickets

If you’ve purchased your ticket online, you’ll need to submit a refund request from here and make sure to include your booking ID from your confirmation email.

You can also click the chat box in the bottom right corner of Cineplex’s website and explain your problem and provide your booking ID.  

Offline Tickets

Likewise, if you’ve purchased your tickets at the theater, you’ll need to visit the box office at the theater where you’ve purchased the tickets. Explain your reason for wanting a refund and show them your tickets.

Contact Cineplex Customer Support

You can also give a call to 1 (800) 333-0061. Remember to have your booking ID ready, which should be in the email confirmation you might have gotten when you bought the tickets.

Users from Reddit have mentioned that they’ve been able to cancel their tickets and get refunds by simply calling customer service.

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Final words

Although refunds are not typically available once the movie has started, there may be exceptions in certain circumstances.

So, you can try contacting Cineplex using the methods listed above and explain your situation. We hope this article has helped you know how to refund Cineplex tickets.


Can we refund online movie tickets?

Yes, if you’ve purchased your tickets online, you’ll need to submit a refund request form and include your booking ID.

Can I cancel my Cineplex cinema tickets?

Yes. For whatever reason, if you are not able to attend any movie, you can cancel your ticket considering the movie has not yet started.

Can cinemas refuse refunds?

If the film screening is canceled, you are entirely entitled to a full refund.