StubHub Not Working? Try These Steps to Fix! [2024]

Is StubHub not working for you? Are you not able to use neither its website nor its app? If so, we highly advise you to continue reading this article as it contains a good set of solutions to resolve your ‘StubHub not working’ problem, for both its app and website.

Why is StubHub Not Working?

StubHub is a well-known ticket seller which is usually packed with a high amount of traffic. However, if the platform stopped working for any reason, that can be because of the overwhelming amount of traffic it is facing, more than it is originally designed to handle.

Here, you can try doing your task after some time. If this does not work, you can try opting for the common troubleshooting solutions.

Is StubHub Down?

In case StubHub is currently down, the very first thing you should do is to visit the Updownradar platform and check if there are any reports of its outages.

If there are, you will have to wait for a while till the issue is solved from their side.

Check Reddit, Twitter, Forums, etc

Visit different discussion forums like Reddit and any social media platforms like Twitter and search for the topic – StubHub not working.

Even if you did not get the accurate solution or cause of the problem, you will at least know what others are doing while staying in similar shoes as you.

If StubHub has an official account on any of the social media platforms or forums, you can try contacting them through these platforms or at least check for any recent announcements including the current issue.

How To Fix: StubHub App Not Working?

In case you are finding trouble using any functions in the app, we highly suggest you go through the 9 common troubleshooting solutions mentioned below.

Fix 1: Check your Internet Connection 

Checking your internet connection is important as many times users switch on their cell phones and directly open the apps without switching on their data connection.

So, if your data connection is switched on but the app is still loading or not opening, check the network of your device. If it still does not work, you can also try rebooting your device.

Fix 2: Close and Reopen StubHub App

Close and reopen the StubHub app. This will help if your app is not opening in the first place or loading.

Fix 3: Download StubHub app in Someone else’s Phone

If the app is not working on your device, you can try installing it on someone else’s mobile. After installing, you can log into your account and complete your chores.

If installing on another person's device did not work and the app is not working, it certainly means the problem is from the company's servers.

Fix 4: Clear the StubHub App’s Cache

Clearing the cache is a must for your cell phone as each app has the remains which can slow down the working of the software. To clear the cache of StubHub app, follow the instructions given below,

For Android Users:

1. Open the Settings app on your cell phone.
2. Search for the StubHub app among the list of apps on the screen.
3. Tap on the clear cache option available at the bottom of the screen. All the cache will be cleared.

For iPhone Users:

1. Switch on the Settings app on your iPhone.
2. Search for the StubHub app.
3. Tap on the offload app option.
4. Reinstall the StubHub app. It will start working flawlessly like a recently installed app.

Fix 5: Uninstall and Reinstall StubHub App

Uninstalling and reinstalling the app will help all unwanted user data and other big files related to the app get deleted from your cell phone.

After installing the app, it must work perfectly without any unwanted data lingering around it, just like a newly installed app.

Fix 6: Use StubHub’s Web Version 

At times when the app is not working, as long as the problem is not from the company’s main servers, you can try visiting their web version. Visit the StubHub official website, log into your account and complete the task.

Fix 7: Logout and Login into your Account

Sometimes, the problem can linger around your account because of the overloaded user data in your account.

In this case, try logging out from your account and logging in back after a few seconds and check if this fixes the issue related to your account.

Fix 8: Look For Updates 

Sometimes, an older version of the app creates issues because of some bugs and glitches. Thus, it is essential to make sure that your StubHub app is up to date.

Visit the app store or Google play store and check for available updates.

Fix 9: Have Patience

Wait for a while to get an announcement from the StubHub's side or for the issue to get settled on its own after a few days.

Fix 10: Contact the Customer Care Service

Contacting customer care service is one of the best options you have. StubHub offers a good set of customer support services. You can either visit that FAQ section to know the problems for general issues.

They offer a fans community where you can ask questions and clear doubts with the other users. Or you can also call them at 1 866 788 2482 between 5 AM to 6 PM Pacific time.

StubHub Website Not Working

After trying your luck at the app, if the website is also not working, you can try the general troubleshooting solutions listed below.

Is StubHub Website down?

There can be many reasons as to why the StubHub platform is down. The very first thing you should do is to visit the Updownradar platform and check if there are any service outages.

If you find any report, you can wait for the problem to be solved quickly on StubHub's side.

StubHub Website Issues

Due to the overwhelming traffic of users at the same time, the website might stop working properly or there might be bugs or any other technical problems from StubHub's side.

If the issue is from the company's side, the problem will take time to resolve.

Other Website Fixes

Other website fixes list includes the common website issues and their solutions as mentioned below.

Check your Internet Connection

Checking your internet connection and the amount of network you are receiving is important, especially if the website is only loading or not switching on.

If you have switched it on but the network is not enough, try switching it off and on again after a few seconds. Or try rebooting your device.

Clear Browser’s Cache and Cookies

Clearing your browser cache and cookies can not only help StubHub’s website work seamlessly but other websites as well. To clear the browser's cache and cookies on different devices, follow the instructions given below,

For Chrome:

1. Open Chrome and tap on the main menu option available at the top right corner of the screen.
2. Tap on the more tools option and then on clear browsing data.
3. Select the all time option in the time range.
4. Put a tick on the boxes next to cached images and files along with cookies and other side data. All the cache will be cleared. 

For Safari:

1. Switch on the settings in your Safari and tap on the Safari option.
2. Tap on the clear history and then the website data option.
3. Travel back to the settings page and select the safari option again.
4. Select advanced website data along with remove all website data options. All the cache and cookies will be cleared.

Wait For a While

If the issues are caused by temporary bugs, all you can do is wait for a while and try using the website after some time.

Contact Customer Service Team

Get in touch with StubHub's customer support through a call as mentioned above.

You can also try clearing your doubts and asking questions to other users of the community through the Fans Community program offered by StubHub.

StubHub Tickets Not Showing

First things first, avoid buying tickets through the guest account. As the guest account will not open enough features for you, make sure you have an account logged in while buying tickets. After buying tickets if the tickets are not showing in your profile, contact customer care service.

If it has been hours since you have not received any confirmation email, check your junk and spam folders in the email app. You can also try refreshing the website or app. If none of this helps, the last option you have is to opt for a refund.

StubHub Password Reset Not Working

In case the StubHub password reset is not working for you, before trying once more you have to visit the email app and check the junk and spam folders.

If they are not available in those folders, clear your browser’s cache and cookies. After this, try resetting the password again.

StubHub Access Code Not Working

First of all, buying or viewing tickets as a guest on the StubHub website will not get you anywhere. Therefore, sign into your account or create one if you do not have one already.

If you have requested the code through email, double-check your junk and spam folders. If you did not get the email at all, request a new code through text message on your number.

StubHub Listed Tickets are Disappearing 

After successfully listing the tickets, if they are not appearing in the result, we can say that there was either a problem in your listing or in your network connection.

You can try listing the ticket again after some time with enough data connection and a good device. If the listing still did not work, there are some issues with the website which you can resolve with the common troubleshooting solutions mostly or simply try after some time.

Final Words 

We hope that reading our article has given you all the answers to your questions along with the exact solution to the – StubHub not working problem overall.

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