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Mercari App Not Working? Simple Steps to Fix! [2024]

Mercari App Not Working? Simple Steps to Fix! [2024]

Mercari App Not Working: Mercari is a Japanese-based e-commerce company performing through its marketplace app. It’s Japan’s biggest community-powered marketplace with billions in transactions performed through the platform each month.

Mercari has millions of users using its app regularly and it has been doing pretty good work for all, except recently, when some users complained about the app not working for them. For a few, the relist feature is not working, and for others – it’s as if their account doesn’t even exist. 

Talking about you, are you also here with the same problem? If yes, then we are delighted to inform you that this article contains a list of over 5 troubleshooting solutions to help you solve your Mercari app not working problem once and for all!

Why is the Mercari App Not Working?

If the Mercari app suddenly stopped working for you, then the issue might have been caused by one of the following,

  • The app is officially offline due to a service outage.
  • There’s an issue with your Internet connection.
  • There's a huge amount of traffic on the app at the same time you are using it.
  • There's an issue with your device, maybe it’s not compatible with the app.
  • The Mercari app needs an update.
  • There's a ton of cache gathered.

Is the Mercari App Down?

If the Mercari app is down, the company would have announced something officially for all the users to know. But if that’s not the case and you can’t find any such announcement, then that may be because the app is not working for only a few, including you. 

To check if the Mercari app is done for others too, you should visit some sites like UpdownRadar here and check if other users have also reported the same complaint.

How to Fix: Mercari App Not Working

Wait for a While

Waiting sounds boring, but if the issue is just with you and it has been caused by a temporary bug and glitches, then it might not take time to resolve on its own. Therefore, waiting for a while at the start is a must.

Check your Internet Connection 

If there is an issue with your Internet connection and you are continuously trying to make the Mercari app work – that’s not going to happen. The app might not require the network at high speed, but it’ll still require some data.

Therefore, check your Internet connection. And, if the Internet connection is poor or unavailable for some reason – then switch to Wi-Fi or hotspot, or try to switch your mobile data off and on after a few minutes. 

Clear Cache

Clearing the cache must come first since loads of cache on the app will not only interrupt the swift workflow of the Mercari app but also of other apps running together.

To clear the cache of the Mercari app, follow some simple steps mentioned below:

For Android Users

  1. Open the Settings app.
  2. Navigate to the apps page.
  3. Search for the Mercari app
  4. Tap on the Clear Cache option presented anywhere on the screen. 
  5. Confirm if a confirmation box pops up. 

For iPhone Users

  1. Open the Settings app.
  2. Tab on the General option on the left-side main menu.
  3. Select the iPhone Storage option. 
  4. Search for the Mercari app
  5. Select the Offload App option.
  6. Reinstall the app from the App Store. 

Update Mercari App

The Mercari app will only work flawlessly if it’s updated to its latest version. If there’s an update pending in the Google Play Store or App Store, you must update the app immediately or it will continue to show glitches and bugs in different parts of the app. 

Restart the Device

Often, restarting the device when any app or program is not working will delete all the corrupted files from the device automatically.

Therefore, if you're facing a temporary bug or a glitch in the device, then restart the device right away. 

Contact Mercari Customer Care

The last troubleshooting option is to contact Mercari customer care. To reach out to them, you should visit ‘My Page’ and then go to the ‘contact us’ page to fill the form. 

If you are not using the app or can’t log in, then you can visit the Mercari Health Center through its official website and fill out the form. 

Frequently Asked Questions

How do I fix my Mercari app?

If the Mercari app is not working for you and showing issues, then maybe you can try checking your Internet connection, restarting the device, checking for any Mercari app pending update, or simply waiting for a while till the issue gets resolved on its own. 

Why can’t I purchase on Mercari?

If you can’t purchase on Mercari, then that might be because the data you provided is incorrect or incomplete, your bank is blocking the purchase transaction, or you don’t have enough balance in your account wallet. 

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