Skip to Content

HBO Max Error Code 1k-0028 [How to Fix]

HBO Max Error Code 1k-0028 [How to Fix]

HBO Max Error Code 1k-0028: HBO Max is a streaming service that gives you access to a huge library of TV shows, movies, and other content, including original programming. You can watch HBO Max on a variety of devices, including your TV, computer, phone, and tablet.

It is a great streaming service, but it can be frustrating when you get an error code. HBO Max error code 1k-0028 is a common error that can be caused by a few different things, but there are some easy ways to fix it.

In this article, we'll provide simple solutions to get you back to enjoying your favorite content without interruption. So, let's dive in and conquer this streaming hiccup together.

What is HBO Max Error Code 1k-0028?

HBO Max error code 1k-0028 is a general error code that can be caused by a variety of factors, including:

Poor internet connection: It can occur when your internet connection is unstable or slow.

HBO Max server issue: Sometimes, the HBO Max server itself may have issues, leading to this error.

Issue with the device or app you are using to watch HBO Max: The error may also result from problems with the device or the app you're using to access HBO Max.

A problem with the video file you are trying to watch: Occasionally, the specific video you're trying to watch may be the source of the error.

How to Fix: HBO Max Error Code 1k-0028

To fix HBO Max error code 1k-0028, you can try the following steps.

Check Your Server

If you encounter this error, start by checking HBO Max's server status. Visit the official HBO Max support website or their social media accounts to see if there are any known server problems. If you've identified that it's a server issue, it's best to wait until HBO Max resolves these issues on their end.

Check Your Internet Connection

HBO Max requires a strong and stable internet connection in order to stream content. If your internet is slow or unreliable, you're more likely to experience error codes.

Restarting your modem and router will accomplish this. You can also test your internet speed using a service like to make sure it's up to par.

Update Your HBO Max App

It's critical to update your HBO Max app. Outdated software can sometimes cause compatibility issues. Check for updates to the app and install them if available. Additionally, clearing the data and cache of the HBO Max app on your device can help resolve any temporary issues.

Disable VPN 

When you're trying to watch HBO Max with a VPN, it can sometimes cause problems, like the HBO Max error code 1K-0028. This happens because HBO Max has systems that detect VPNs. To fix this, simply turn off your VPN temporarily.

VPNs and proxy services can sometimes clash with the streaming service, leading to error messages. By disabling your VPN, you may be able to resolve the issue and watch your favorite shows without any hiccups.

To disable your VPN, open the VPN app and look for a button that says “Disconnect” or “Turn Off”. Once you've disabled your VPN, try streaming HBO Max again to see if the error code is gone.

Update your device 

If you're using the HBO Max app on your TV or streaming device, it's important to ensure that both the devices you're using are running the latest software versions. This means checking for and installing any available updates.

Updating your TV or streaming device and the HBO Max app can prevent issues and ensure you have a seamless viewing experience.

Use a Different Device 

If the error persists, consider using a different streaming device. This step can help determine if the issue is specific to your current device or if it's related to HBO Max's service.

Try Watching a Differnet Movie or Show 

If you're only getting the error code with a particular show or movie, it's possible that there's a problem with that specific title. Try streaming a different show or movie to see if the error code persists.

Contact HBO Max Support 

If none of the above steps resolve the HBO Max Error Code 1K-0014, it's advisable to reach out to HBO Max's customer support for further assistance.

They have specialized knowledge and can provide specific guidance tailored to your situation to help resolve the error. You can contact them through their official support page at HBO Max support.


Why am I getting error code 1k-0028 on HBO Max?

You might encounter HBO Max error code 1K-0028 due to issues like a poor internet connection, problems with the HBO Max server, issues with your device or app, or even problems with the specific video you're trying to watch.

How do I fix HBO Max error code 1k-0028?

There are a few things you can try to fix HBO Max error code 1k-0028:
Restart your streaming device and modem/router.
Check your internet connection.
Update the HBO Max app and device.
Try streaming a different show or movie.
Disable any VPNs or proxy services.

How do I update the HBO Max app?

To update the HBO Max app, go to the app store on your TV or streaming device and search for “HBO Max.” If there is an update available, tap “Update.”