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Temu Not Working? Try These Steps to Fix! [2024]

Temu Not Working? Try These Steps to Fix! [2024]

Temu Not Working? – Temu is currently a leading marketplace label throughout the US. It came into focus recently after its number of downloads on both the Google Play Store and App Store took a drastic boost.

It is a marketplace where you can find a huge variety of products at cheap prices with quality being satisfactory mostly.

But, it has been a couple of days since its customers are facing issues using its platform. Either Temu won’t load the search results on the website or its app is glitching a lot – overall resulting in the Temu Not Working issue. 

Now coming to you, are you also facing the Temu not working problem? If so, you don’t need to worry anymore as we are back with some really easy steps to fix the Temu not working problem, all mentioned in the article below.

Temu Not Working?

Temu is not working, and that is maybe because of some minor bugs or issues from Temu’s servers. 

But, Temu has not announced such issues from their side and in fact, not every user is facing the same problem. This certainly means that the problem is with just a bunch of Temu customers including you. 

Now, how to solve the issue? Every single step and solution is mentioned below!

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Why is Temu Not Working?

There might be different types of issues resulting in the Temu not working problem. If you among them can be – the server of the website in your country is currently under maintenance, the browser you are using has a lot of cash or maybe you have a VPN switched on. 

In the case of the Temu app not working, it may be because you still have not updated the app or something relevant.

Is Temu Down?

Before assuming the issue, you must check if the app is actually down and if you are supposed to think that it is everyone’s issue, or if it is just you facing the same.

Now, how to check if Temu is down or not? Simply visit any social media platform where Temu has an official account and check if it has posted any announcements regarding the temporary shutdown of the website or app, or both platforms together.

For Temu, it has an official account on Twitter, you could find it with that original name and check the notice. In case you didn’t find any, you can also tweet to them mentioning your issue and check their recent post’s comments if possible to know if anyone has been looking for the same solution.

How to Fix: Temu App Not Working

Clear Cache

Clearing the cache of the app will help you get rid of additional unwanted files and data from the app. To wipe the app’s cache, follow the instructions mentioned below,

For iPhone Devices:

  1. Switch on the Settings app.
  2. Select the General options.
  3. Go inside the iPhone Storage given 
  4. Search for the Temu app from the list of apps present.
  5. After you tapped on the Temu app, select the very last option that reads – Offload App
  6. Now Reinstall the app from the App Store. 

For Android Users:

  1. Open the Settings app. 
  2. Go to the Manage Apps or Apps category.
  3. Search for the Temu app.
  4. Tap on the app and choose the Clear Cache option at the very end of the screen.
  5. If you receive other options like clear data or something relevant, then tap on it and click on the Clear Cache option only.

Update the App

When you have an outdated app, it is clear that to make you update to its latest version or it will start acting up, and will either glitch or some of the features and tools included will not work properly or not work at all.

To solve this issue, the only solution is to update the app. If you are an Android user, you can simply visit the Google Play Store, type in the app's name in the search bar, and once it arrives in the search results, tap on it, you’ll see the update option already, choose it, and you are done. 

As for our iPhone users, you can do the same. Visit the App Store, type in the app’s name, tap on it once it comes in the search results, and select the update option in blue to update the app.

Close & Reopen App

Many times, due to some minor glitch or bug, the app can start acting up and won’t let you use any features in the app, or won’t load the homepage or other pages. 

To solve this issue, one of the easiest solutions is to close the app and reopen it after a couple of seconds. You can do the same with the Temu app.

Wait a While

When none of the general troubleshooting steps do the work, it is time you have some patience and wait for a while. 

Especially if the app has announced a temporary outage or maintenance notice on its platform or any other social media network, it is best to wait for a while until the work is done.

However, in cases when no such notice is announced, and you have already tried all the steps and solutions you can, if you can, then the best thing is to wait for a while until the issue is resolved on its own or a proper solution is provided.

Contact Temu Customer Service

Temu has given three customer service options to customers. You can use its 24/7 live chat available on its official website support centre page. 

Moreover, you can call them at 1-888-480-8368 or email them at [email protected]. For calling, they will, of course, answer you right away but for email, you will have to wait for a bunch of hours to see the response.

Temu Website Not Working

Clear Browser Cache & Cookies

Clearing the cache and cookies doesn’t necessarily cause an issue, but when overloaded, and while visiting some e-commerce websites like Temu, it can cause bugs and glitches.

To solve the issue, you will have to clear the browser cache and cookies. How to clear them? Follow the simple steps given below for both Chrome and Safari:


  1. Open Chrome on choose the Main Menu option present at the top right corner.
  2. Select the More Tools option and then go for the clear browsing data option.
  3. Choosing the All Time section will help you clear cache and cookies of all time – recommended.
  4. Take on the boxes mentioned besides the Cache Images and Files and Cookies and Other Data options. 


  1. Open Safari and choose the Settings icon from the top panel.
  2. Choose the Safari option.
  3. Select the Clear History and Website Data option, navigate back to the Settings main menu, and choose the Safari option again.
  4. Select the Advanced Website Data and Remove all the Website Data options and you’re done.

Updating the Browser

In case you are using an updated browser version, the website will not support the outdated browser.

Now, the only way to solve the issue is to update the browser to its latest version and try visiting the Temu website again.

Loading Issue

The loading issues simply mean when you are on the website, it won’t load or some other pages or parts of the website will take a good set of minutes to load. 

The aforementioned issue can be caused due to heavy traffic, for which you will have to try after some time, or some other issues like poor server performance or increased HTTP requests for which the solutions are the same – try again after some time.

Final Words

In this article, we have mentioned every easy step and solution to help you solve your Temu not working issue faster. We hope you have found our article helpful and were able to resolve the issue conveniently.

Frequently Asked Questions 

How to contact Temu customer service?

You can contact the Temu customer service in three different ways. You can visit its official website, go to the support center page and use the 24/7 available live chat feature. Otherwise, call them at 1-888-480-8368 or email them at [email protected].

Dorothy Moore

Saturday 16th of December 2023

Temu will not let me order because dispute comes up on my account because they said I was disputing their prices with my financial organization! I have never disputed any of their prices to anyone but they still will not allow me to place an other! I have bought a lot of stuff from them and they can’t tell when I may be able to place another order!