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Purolator Tracking Not Working? [Fix 2024]

Purolator Tracking Not Working? [Fix 2024]

Purolator Tracking Not Working: Purolator Tracking is a service that allows you to track the status of the shipments that are being delivered by Purolator. You can track your shipments online at the Purolator website or by using the Purolator mobile app.

However, there have been reports of Purolator Tracking not working for some users. If you are also unable to track your shipment on the Purolator website or mobile app, don't worry!

In this article, we'll explore common reasons behind tracking problems and provide step-by-step solutions to help you get back on track with tracking your shipments.

Why is Purolator Tracking Not Working?

Purolator Tracking may not work due to several reasons, including:

  • The tracking number or PIN is incorrect.
  • The shipment has not yet been picked up or scanned.
  • The shipment is experiencing a delay.
  • There is a technical issue with the Purolator tracking system.

How to Fix: Purolator Tracking Not Working

Here are the steps in detail to fix Purolator Tracking when it's not working.

Verify Your Tracking Information 

Ensure that you've correctly entered the tracking number or PIN, as even a minor error can lead to tracking problems. Carefully review the digits and characters, and make sure they match the information provided on your shipping documentation.

This simple but essential check can often resolve tracking issues and provide you with accurate shipment status updates.

Try After Sometime 

Wait a few minutes and try tracking your shipment again. If you are tracking your shipment during peak hours, there may be a delay in the tracking information being updated.

Check Your Internet Connection

Verify the stability and functionality of your internet connection. Poor connectivity can lead to difficulties in accessing the Purolator Tracking website or app. Try refreshing the tracking page after confirming your internet connection.

Use a Different Browser 

Sometimes, browser-related issues can hinder your ability to track shipments online. If you're encountering problems with tracking in one browser, try tracking your shipment using a different browser, such as Chrome, Firefox, or Edge.

Contact Purolator Support

If you've tried the above steps and are still experiencing tracking problems, it's advisable to reach out to Purolator's customer support. They have access to more detailed information about your shipment and can assist in troubleshooting any technical or logistical issues you may be facing. 


Why is my Purolator tracking number not working?

The most common reason is an incorrect tracking number entry. So, double-check the number for accuracy.

How can I fix the Purolator Tracking not working issue?

To resolve the Purolator Tracking not working issue, verify your tracking information for accuracy. Be patient if your shipment is still in transit, ensure a stable internet connection and switch to a different web browser if needed.

What should I do if my Purolator shipment is delayed?

If your Purolator shipment is delayed, you can contact Purolator customer support for assistance.