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Philo Not Working? Try these Steps to Fix! [2024]

Philo Not Working? Try these Steps to Fix! [2024]

Is Philo not working for you? Is Philo not working on Roku TV? Is your Philo app not working? If you want solutions for all the mentioned issues and other issues – we have the answers.

Philo is an internet-based television channel established in America. Tuan Ho and Nicholas Krasney it in 2010 at Harvard University. Its headquarters is in San Francisco, California, USA.

It acts as a subsidiary company for Discovery Inc, Paramount, A&E Networks, and AMC Networks.

By the recent news – the internet is receiving questions like – ‘Why is Philo down?', ‘Is Philo down?', ‘Why is Philo not working?', ‘Why is Philo not working on Roku TV?' and many more.

To help you resolve all the doubts and issues, we have presented all the issues you may face while streaming on Philo along with the processes to resolve them. To know more about it, continue reading!

Why is Philo not working?

Recently, customers are complaining about the Philo TV crashing down or not working at all. People are finding different issues occurring suddenly and that can be a coincidence in two ways – the customer's side of the internet connection might be down or there must be something interrupting the network. Or, there might be a problem in Philo's network headquarters.

Is Philo down?

No. The company has not announced anything about the Philo app being down. If the customers are facing any issues while streaming – they can either contact the customer care service or have a look at the problems and solutions in this article to resolve the issue/s.

You can check if Philo is down or not here.

Why is Philo not working on Roku?

Why is Philo not working on Roku TV? As the company has announced no official rundown of the website and mobile app, it can simply be a coincidence that Philo is not working on Roku TV.

To resolve the issue – check if the system needs updating. Follow the steps mentioned below to perform an update:

  1. Navigate to the Roku home screen.
  2. Go to the SETTINGS from the menu.
  3. Go to the side that reads SYSTEM UPDATE.
  4. UPDATE the system.
  5. RESTART Roku.

As Roku does not have a switch button, you are required to unplug and then plug it back in to restart it.

Why does Philo stop working after 4 hours on Roku?

One of the popular features of Roku is the bandwidth saver that helps people to save data or bandwidth caps. If 4 hours have passed with no remote activities detected, the app or channel will ask you if you wish to keep streaming.

If you wish to keep streaming, click on the KEEP STREAMING option to continue the playback. And if you did not respond to this message, Philo will shut down automatically.

You have an option if you do not wish the prompt to appear again on Philo. You can select the option that says – DON'T ASK FOR THIS CHANNEL. Or, you can disable the prompt for all the channels by Roku. How to do it? Follow the steps below:

  1. On the Roku remote, press the icon of the house.
  2. Tap on the SETTINGS option.
  3. Click on the NETWORK option.
  4. Next, Go for BANDWIDTH SAVER.
  5. Lastly, click on the option that says OFF.

What to do when the screen shows ‘To keep watching, Contact Philo'?

If you are facing an issue on your Android cell phone – where it is asking you to contact Philo if you want to continue watching – it is probably because your subscription has expired or you are done with your free trial.

To continue watching the content, you are required to pay for the subscription. You are asked to pay for the subscription with the help of the online website as you cannot pay for the app through the mobile application.

Once you pay for the subscription, you can open your mobile app. Your issue will be resolved and you can now continue streaming on Philo.

How to fix Philo HDCP errors?

HDCP errors will occur at the time of streaming on Philo when there is an issue obtained by the bridge connecting your streaming device and TV. So, the communication can get blocked. However, they can be fixed with the following few simple steps:

  1. Unplug the cable of HTML from both ends.
  2. Switch off the power of the TV and the streaming device or unplug it.
  3. Connect both ends of the HDMI cable after a few minutes.
  4. Switch on the power of the TV and the streaming device or replug them.

How to resolve Buffering Issues in Philo?

Buffering means the loading icon you see before the streaming or in between. Buffering usually happens when you have a bad network connection. If you are facing the same buffering issue, you will have to consider checking the following:

  1. Network Speed – if you wish to stream on Philo without interruptions, you are required to have a good speed in a network connection. Without it, you will face buffering non-stop.
  2. Solo Streaming – make sure the internet connection you are using is not being used by anyone else. If someone else has kept anything on download or you have done the same thing, you cannot expect the streaming on Philo to go on without buffering.
  3. Ad Blockers or VPNs – if you have extras added like Ad blockers and VPNs – disconnect them right away and then restart the device you are using for streaming Philo.

Why are closed captions missing on Safari?

If you are using the Safari Browser on a Mac computer, you are required to enable the closed captions first along with the SDH from your system preference. After you allow all the permissions, you will be able to view them on Philo. How to alter the closed caption permissions? Continue reading:

  1. Tap on the APPLE MENU located in the upper left corner.
  2. Click on the SYSTEM PREFERENCES option.
  3. Then go for the ACCESSIBILITY option.
  4. Tap on the CAPTIONS.
  5. Lastly, Click on the Checkbox For PREFER CLOSED CAPTIONS AND SDH.

Why are there wrong times displayed on the Guide?

If you are facing an issue like the guide is showing the incorrect timings – then the issue is most likely in the settings of your computer. Check the time settings on your desktop and make sure it is set to the accurate time zone.

Why is my 1st Generation Chromecast showing errors?

Devices like the first-generation Chromecast and wish you smart cast TV no longer receive big updates from Google. If you are having a device with Firmware below 1.42, Philo cannot support Chromecast for the same.

How to find the Firmware version of the Chromecast? Make use of the GOOGLE HOME app and follow the instructions given below:

  1. Switch on the Google home application.
  2. Select your device at the bottom.
  3. Click on SETTINGS. The option can be found at the top right corner of the screen.
  4. At the bottom of the screen, search, for the CAST FIRMWARE VERSION.

The instructions may not work for a few TV sets with Chromecast built-in. For instance, you can search for the cast version in the settings or system information menu.


Philo company has not announced any of the issues from their side. It is working fine for many users around the country. Meaning – if you are facing any issues, it can be from your side or from their local networks that work in your region and for you.

In the above article, you just find answers for – ‘Why is Philo down?', ‘Is Philo down?', ‘Why is Philo not working?', ‘Why is Philo not working on Roku TV?', ‘Is Philo down?' and more questions.

Frequently asked Questions

Why won't Philo work on my TV?

If you cannot switch on the Philo TV – If it starts to load and goes on for hours or crashes doubt immediately after switching on – the very first thing you are required to review is your pending update for Fire TV.

Is Philo Offline?

Philo does not allow you to download its content for offline viewing, even if you pay for the highest subscription. Although other on-demand streaming services like Netflix, Amazon Prime, and HBO now have options to download the DVR content for offline use, Philo is yet to launch that feature for itself.

Why does Philo keep shutting off on Roku?

Flow TV will ask you if you wish to continue streaming after 4 hours of no remote activity you are required to respond to add and click on the keep streaming button as you wish to keep streaming if you did not respond to it on the time it will shut down automatically.

Can you use HDMI-out on Philo?

If you have an HDMI-out connection, Philo will accept it only if you are using an iPhone or an iPad. If you are expecting Philo to support HDMI-out on desktops and Android devices, then that is not going to work.

Philo vs Discovery Plus vs Hulu: Comparison