Fix: Metro Bank App Not Working [2024]

Metro Bank App Not Working: Metro Bank is a retail and commercial bank offering a variety of banking services, including business bank accounts, current accounts, and many more. 

As expected, the bank offers its services through digital means too, including its website and app. Its digital platforms have been doing a good job serving users, helping them open accounts easily online, until a few weeks ago when we started hearing complaints from users about the app not working.

You might not be able to log in to your account or the app might stop working suddenly. In any case, you don’t have to worry anymore, because, in this article, we are going to present a list of troubleshooting methods to help you solve your ‘Metrobank app not working’ problem.

Why is the Metro Bank App Not Working?

Check Service Status

As soon as you start witnessing any issues with the Metro Bank app, the first thing you should do is check the service status of the Metro Bank to make sure the app is up and running.

To check the service status of the Metro Bank app, you can visit its  official website and go to the service status (here) page through the main menu. There, you'll see all the services by Metro Bank currently running or shut down including the app.

Check Twitter

If the service status says the Metro Bank app is working, then you should visit some popular social media forums like Twitter, where other users who are facing a similar issue as yours might be discussing the problem. If you’re fortunate, then you might get the solution for the issue.

How to Fix: Metro Bank App Not Working

Wait for a While 

If you found that the issue is common and the majority of the users are facing it, then your only option is to wait for a while till the app is out of all bugs and glitches – and ready to work.

Clear Cache

In case the Metro Bank app has gathered a ton of cache and unwanted data, then, getting rid of these files will help the app work swiftly without any glitches and bugs. To clear the cache for your Metro Bank app, you can follow some easy steps mentioned below:

For Android Users:

1. Unlock your device and open the Settings app.
2. Go to the page where all the apps are located. 
3. Search for the Metro Bank app and select it.
4. Search for the Clear Cache or any relevant option on the screen and tap on it once found. 

For iPhone Users:

1. Unlock your iPhone and go for the Settings app. 
2. Select the General option available on the left-hand side main menu. 
3. Select the iPhone storage option.
4. Search for the Metro Bank app from the list of apps. 
5. Choose the Offload App option at the end of the context. 
6. Reinstall the Metro Bank app from the App Store.

After following these easy steps, all cache will be cleared from the Metro Bank app and it’ll work smoothly.

Update Metro Bank App

Often, it happens that there are updates pending for the app, and if you are not notified about it immediately, then it’ll start interrupting the swift workflow of the app. The same case might be happening with the Metro Bank app on your device.

Therefore, if there are updates pending for your Metro Bank app, then update it right away. Also, don’t use the app while it’s updating!

Use Metro Bank Website

If the Metro Bank app is not working, its website might be. Therefore, try using the Metro Bank website until the Metro Bank app is ready to work.

Contact Metro Bank Customer Care

Contacting Metro Bank customer care is your very last solution. You can call 00 44 20 3402 8312, otherwise visit the help and support page on its site. 

Frequently Asked Questions