Skip to Content

ITVX Error Code 01-01 [Fix 2024]

ITVX Error Code 01-01 [Fix 2024]

ITVX Error Code 01-01: ITVX is a video on demand service that features content from ITV Digital Channels, ITV1 as well as some licensed content like TV shows and movies.

Like any other streaming services, ITVX also causes some errors and error code 01-01 is one of the annoying errors that occurs when you try to stream ITV content outside the UK.

If you’ve also encountered the same error and want to know how to fix this, don’t worry. In this article, we’ll show you how to get rid of the ITVX error code 01-01.

What is ITVX Error Code 01-01?

Typically, error code 01-01 on ITV occurs when you try to access its content outside the UK. And the following error message might be displayed on the screen – “Not available. Sorry, this show isn’t available right now. Retry. Error code: 01-01.”

ITVX Error Code 01-01

How to Fix: ITVX Error Code 01-01

Check Your Internet Connectivity

One of the first things you should do whenever you encounter error code 01-01 is to check your internet connection because most of the time, there is a possibility that your internet connection is not stable, thus causing this error.

So, perform a speed test and check your connectivity. Furthermore, if you are connected to a Wi-Fi network, switch to a metered network like any mobile hotspot or vice versa.

You can also try restarting your modem and router by turning it off, waiting for a few seconds and turning it on again.

Update Your App

Another reason for the error code 01-01 could be that you’re using an outdated version of the ITVX app. Typically, when using an older version of any app, it is possible for the app to encounter difficulties or malfunctions because of bugs or other issues.

So, to resolve this, it is recommended to update the ITVX app to its latest version and check whether it works properly. Follow the steps below:

For Android: Google Play Store -> Profile Icon -> Manage Apps & Devices -> Search for ITVX app -> Click Update.

For iOS: App Store -> Profile Icon -> Search for ITVX app -> Update or select Update App.

Clear App’s Cache

Many times, the data stores in your device can get old or corrupted. Consequently, this corrupted data can cause the ITVX error 01-01 and prevent you from streaming the content on ITVX app.

Thus, clear the cache and other stored data from your device and see if this solves the problem.

For iOS: Settings -> General -> ITVX app -> Storage -> Offload app -> Reinstall.

For Android: Settings -> Apps -> ITVX app -> Storage -> Clear cache -> Clear data.


Since this error code is because of geo-restrictions imposed by ITV, you can try using a VPN and set your server to the UK. By doing so, it’ll appear as if you are in the UK and changes your IP address to a UK IP address.

So, it’ll fix the error code 01-01 and you’ll be able to access your favorite content without any issues.

Restart Your Device

There is a possibility that the issue might be with your device. So, restart your device by holding the power button till the option to Restart appears on the screen, then select it and try streaming ITV after your device has restarted.

By doing so, we’ll find out whether the issue is with the app or with the device.

Contact ITVX Support

Lastly, if none of the above solutions has helped and the error code 01-01 still persist, simply get in touch with the ITVX customer support team and explain the issue you are facing.

Final Words:

We can say that the error code 01-01 commonly occurs which can be easily fixed by the solutions mentioned in this article. So, we hope this article has helped you know how to fix the ITVX error code 01-01.


Why am I getting ITVX error 01-01?

Error code 01-01 on ITVX usually occurs when you try to access its content outside the UK.

Where is ITVX on my TV?

It is not a specific channel but is available on your TV in the same way ITV Hub is available to freeview viewers.

Why does ITVX keep crashing?

There is a possibility that you might have got a poor or unstable internet connection, or your ITVX app’s cache might have got corrupted, thus preventing the app from working properly.