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Instacart Error Code 1369a [How to Fix]

Instacart Error Code 1369a [How to Fix]

Instacart Error Code 1369a: With the help of Instacart, you can order groceries online from a number of different retailers and have them delivered right to your home. Using a website and a mobile app, it provides its services.

However, a lot of people have complained that they are encountering the error code 1369a problem when trying to add their card to Instacart.

If you are also experiencing this error, we will provide some information in this post that may assist you in resolving Instacart error number 1369a.

What is Instacart error code 1369a?

when connecting your credit card to Instacart or when placing any order, the error number 1369a that deals with payments could appear. So, you can’t add a card to place an order.

When you try to add a card, get this message: “Error adding EBT card. Please try again once you double-check your card number.”

As for the cause of this issue, it might be because your account is locked, card is related to fraud accounts or has a fraud report.

In any case, the list of troubleshooting methods mentioned below is what you need to solve the issue.

How to Fix Instacart Error Code 1369a?

Double Check Your Payment Details

When encountering Instacart error code 1369a, the first step is to carefully review and verify the payment details you are entering. Ensure that you are providing accurate and up-to-date information for your credit or debit card.

If the problem persists even after verifying your payment details, you can explore other solutions listed below to troubleshoot the Instacart error code 1369a.

Your Account Might Be Locked

If you are facing Instacart error code 1369a despite providing the correct payment details, your Instacart account is locked for some reason. In such cases, you'll need to contact Instacart's customer service to resolve the issue. They will assist you in unlocking your account and fixing the payment error.

How to fix the instacart scam?

If you believe you have encountered an Instacart scam or suspicious activity, here are the steps you can take to address the issue and protect yourself.

Contact Instacart Customer Service

To contact Instacart customer service follow the steps mentioned below:

  • Go to and sign in to your account.
  • Click on “My Account” in the upper-left corner.
  • On the My Account page, click the “Contact Us” link in the top-right corner.
  • Enter your contact information and submit your request.
  • Provide additional information about the scam or suspicious activity.
  • Instacart's customer service team will review your report and contact you to resolve the issue.
  • If you have any urgent questions or need further assistance, you can also reach out to Instacart customer service directly at 1-877-818-2427.

Protect Your Personal and Payment Information

Do not provide personal information or payment details to anyone claiming to be from Instacart unless you have verified their authenticity.

If you suspect a scam, contact Instacart customer service at 1-866-722-2623 to report it.

Deal with Suspicious Emails

If you receive a suspicious email, do not open it.

Report the suspicious email to Instacart immediately.

If you have additional information about the email, share it with Instacart.

Avoid responding to any emails or phone calls from anyone asking for personal information or money unless you have verified their identity.

Stay cautious and vigilant to protect yourself from potential scams.

If you know someone who sent you a suspicious email, please let them know about the scam and encourage them to report it to Instacart.


What is error code 1369a on Instacart?

One standard error that users receive is code 1369a. There is a problem with the credit card payment mechanism if you encounter this error while attempting to place an order using their Instacart subscription.

Why did Instacart lock my account?

Instacart may suspend your accounts as a security measure to prevent fraud and protect personal information. Orders cannot be placed while your account is suspended.
Contact Instacart Customer Experience for assistance to resolve the issue and reinstate your account.