ING App Not Working? [How to Fix]

ING App Not Working: The ING Bankieren app, also called the ING app, offers simple ways of transferring money, scheduling orders, and withdrawing overviews. It offers almost all the banking services you get with similar banks – in a faster and simpler way to keep your online banking experience the best.

The application is one of the most reliable banking services in Australia and is available on both the Google Play Store and App Store. It works swiftly and has received over 4.5/5 ratings on both the app stores, but like any other app, it also has issues. 

Yes, many have complained about the ING app not working at all, and indeed, it is a nuisance. But, if you are also facing the same problem, then, worry not because the article below contains some troubleshooting methods to help you solve your ING app not working problem easily. 

Why is the ING App Not Working?

Unfortunately, we are not sure as to why the ING app is not working for customers because ING has not acknowledged the problem yet.

The issue appears as soon as you open the app. It says something has gone wrong and you have to try again. But, when you try again, nothing happens.

There is no solution for it, and it can be caused by a good bunch of reasons, like an outdated app or device, poor Internet connection, etc. 

Nevertheless, the list of solutions mentioned below is sure to help you solve the problem. 

How to Fix: ING App Not Working

Check your Internet Connectivity 

If your Internet connectivity is unstable, then it can be the sole cause of the problem. 

So, make sure your Internet connection is working fine and if it isn’t, then you can switch from Wi-Fi to cellular data and vice versa, or wait till the connection is good to go. 

Update the ING App

First of all, ensure that you are using the latest version of the ING app, and to do this, check for app updates.

In case you do find a pending update for the app, then it is safe to say that it is the reason why the app is not working — so update the app right away. 

Update Your Device

If you are not using the latest software version for your device, then not only the ING app but other applications on your device will also start acting up.

To avoid this, the only solution is to update your device. 

Clear the ING App Cache

At times, the overload in the cache and unwanted data might also cause issues, so, we suggest you clear the ING app cache by following the below guides:

For iOS, 

1. Visit Settings and choose General.
2. Select iPhone Storage and scroll down to see the ING app.
3. Choose Offload App.
4. Download the ING app from the App Store.

For Android, 

1. Open Settings and go to the apps’ page.
2. Search for the ING app and tap on it.
3. Choose the Clear Cache option.

Contact ING Customer Care

In case none of the methods mentioned above is capable of helping you, then the very last option is to contact ING support.

To do so, the easiest method is to call 1-800-420-9900 and explain to them what is bothering you.

Frequently Asked Questions