Fix: HSBC Error Code 500 [2024]

HSBC Error Code 500: HSBC is a financial service entity – a multinational universal bank from the UK. With this bank, you can enjoy an assortment of services and products through HSBC personal and online banking, including savings, investment, credit cards, loans, and mortgages. 

HSBC is known as one of the largest banking and financial service providers globally – serving millions. Its website does a good job of serving these customers, but for the past few days – users have been facing a certain error named HSBC Error Code 500 while using the platform.

The same error isn’t allowing them to complete their work on the HSBC platform – leaving quite an audience irritated. Yet, if you are one of these customers, then it’s time you stop worrying because, in this article, we are going to show you 5 ways to solve the ‘HSBC Error Code 500’ problem.

What is the HSBC Error Code 500?

According to our research, the HSBC error code 500 is an internal server problem from the HSBC system. It doesn’t have any specific calls or a certain solution and will prevent you from entering your account.

This error can appear for a mixture of reasons like a software bug, a sudden network outage, or a hardware failure, and there is nothing you can do about it unless you try some troubleshooting methods as mentioned below. 

How to Fix: HSBC Error Code 500

Refresh the Page

As soon as you start facing the error – your first job is to refresh the page. If once or twice didn’t help – feel free to refresh the page 5 to 10 times. 

Check the Internet Connection 

If the platform isn’t allowing you to access your account, then that might be because your internet connection is at fault. It might be slow or not working at all.

In this case, you can try switching off your data connection or Wi-Fi and switching it back on after a couple of minutes. You can try doing this two or three more times – or simply swap to a mobile hotspot or another Wi-Fi.

Clear Browser Cache & Cookies

Clearing the browser cache and cookies sounds boring, but if you keep your browser away from cache and cookies – then you’ll be able to use it flawlessly. 

So, follow the simple guide mentioned below and clear your browser cache and cookies:

For Safari

1. Open the Safari app.
2. Tap on the left-side corner rectangle icon and navigate to the History option on the main menu. 
3. Choose the Clear option at the right-side bottom.
4. Select the first option — All Time, and delete.

For Chrome

1. Open the  Chrome app.
2. Navigate to the More option. 
3. Choose MoreTools.
4. Choose the Clear Browsing Data choice.
5. It’ll ask for the time range — we recommend choosing All Time for better results. 
6. Lastly, put a tick on both the boxes — ‘Cookies and Other Site Data’ and ‘Cached images and Files’ and Confirm. 

Swap Browsers

If clearing the cache and cookies of the browser didn’t help – then it’s time to swap browsers. You can also try using a distinct device, or a different browser on a different device.

Contact HSBC Customer Care

If nothing mentioned above works for you – then resorting to the HSBC customer care support services is your last option.

For instant reply and solution for the problem – we suggest you call 1860 266 2667. 

For updated and detailed information about HSBC customer care, you can visit its Contact Centre here. 

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