If you are here, does that mean that ETrade is not working for you? So, if you are looking for a way to know how you can fix the ETrade not working issue, your search is over! In this article, we’ll have mentioned brief solutions on how you can fix the ETrade not working issue.
ETrade is an easy-to-use financial service that is popularly known for the quality of its wealth management, market insights, investment advisory services, and research. Keep on reading to find out how you can get rid of the ETrade app not working issue.
Why is ETrade Not Working?
There can be many reasons why ETrade is not working, including
- Your app might not be up to date
- You haven’t cleared your cookies and cache
- Have poor internet connection
- App is down due to temporary services outages
- Might have forgotten your login credentials
- The issue might in your device that you are currently using ETrade on
Whatever the issue is, keep on reading to find out how you can fix the Etrade not working issue.
Is the ETrade App Down?
Firstly, check if ETrade is working well or if everyone is encountering this issue. You can visit this page to check whether it is down for everyone and whether everyone is facing service outages.
For this, make sure that your internet is also working properly. If you find that your internet connection is working properly, force a full refresh, clear cookies, and temporary cache on your browser, and clear your local DNS cache to make sure you have the most recent cache.
ETrade App Not Working? [How to Fix]
Here are some troubleshooting solutions that can help you fix the ETrade app not working issue.
Check Internet Connectivity
Most probably, we can say that the main problem is with the internet connection, this means there is a possibility that you don’t have a stable internet connection.
Perform a speed test from here to check your internet speed. Besides, you can also try to restart your modem and router by turning it off and after a few minutes, turn it on again and check if you got the stable internet connectivity.
Clear ETrade App's Cache
Sometimes, the cache gets corrupted which prevents the app from working properly. In this case, it is better to clear the cache of the app. Follow the steps:
For iOS: Navigate to settings -> general -> look for ETrade app -> click iPhone storage -> select Offload App button -> Reinstall the ETrade app.
For Android: Go to settings -> search for Blaze app and open it -> click clear cache. Now, the Blaze ETrade ’s cache will be cleared.
Update or Uninstall and Install the App
Many times, an older version of the app creates issues because of some bugs and glitches. Thus, it is essential to make sure that your ETrade app is up to date.
- Go to the Google Play Store and tap on the profile icon in the top right corner
- Select Manage apps and devices.
- Now, look for the ETrade app and select update
You can also update your apps automatically if you enable the automatic option.
- Go to App Store and select your profile icon at the top of your screen
- Scroll down to see the ETrade app
- Now, click Update next to it or simply tap Update all, which will update all apps on your device
Ensure that you have enough storage space in your phone to download updates because if you don’t have enough space, it might prevent the app updates.
Moreover, you can also try to uninstall and reinstall the app because, in this way, the latest version of the app will be downloaded which will fix the bugs or any other issues that the app might have.
Restart your Mobile
You can try to restart your phone because sometimes the issue is probably with your phone which prevents the app from working properly. And you can also check for available updates on your device.
ETrade Website Not Working?
Clear Browser Cache & Cookies
Basically, cookies are files created by the sites that you visit, and they make your online experience easier by your browsing data and cache remembers parts of pages like images to aid them open faster during your next visit.
- Open chrome and click three dots in the top right corner
- Select More tools and tap on Clear browsing data
- Now, choose a time range or simply select All time to delete everything
- Check the boxes next to cached images and files and cookies and other site data and tap clear data
Remember that clearing your browser’s cache, cookies, and history might remove your data like address bar predictions or saved passwords, and you might need to sign in again.
- To clear history and cookies, go to Settings and tap Safari and select Clear History and Website Data.
- To clear your cookies and store your history: Settings -> Safari -> Advanced Website Data -> tap Remove All Website Data.
- If you want to visit sites without leaving a history, it is better to turn Private on Browsing
Note that clearing your cookies, cache, and history from Safari won’t change your AutoFill information.
ETrade Debit Card Not Working
Well, if you are using your ETrade debit card in a foreign country, there is a possibility that you might you be declined from finishing your transaction.
To prevent this from happening, call 800-387-2331 prior to your travel and let them know about your travel plans. Nonetheless, for your security, your debit card activity will be monitored for suspicious activity.
ETrade Login Issues
If you are encountering an issue while logging in, there is a possibility that you might have entered the wrong account ID or password which is preventing you from logging into your account. Thus, make sure that your login credentials are correct.
Besides, if you have a password with special characters for your brokerage account, it might cause issues with your investment import. In this case, simply change your password on the account to something without special characters.
If you are having an issue, visit this page where you can find a chart that shows a view of problems submitted in the past 24 hours.
Try After Some Time
Sometimes, there might be temporary service outages that prevent ETrade from working properly. In this case, you’ll need to wait for a while till the issue is fixed on ETrade’s side.
Before logging in, check whether you’ve entered the correct login credentials. Or we can say that you may have forgotten your password or are not sure whether it is correct or not, then simply reset the password.
Perhaps you might have two accounts, so make sure you are logging into the right one with the right credentials.
Contact ETrade Customer Support
If none of the solutions worked, all you can do is get in touch with ETarde’s customer support through a call at 1-800-387-2331 on Monday to Friday. Visit here for more information on contact details.
Turbotax ETrade Import Not Working
If the Turbotax ETrade import is not working, you may happen to have a password with a special character which is causing issues on your investment import.
In this case, you can try to change your password on the account to anything without special character, complete the import, and then change it back to your original password.
Besides, someone recommended that you’ll have to manually copy-paste the web address for ETardes login page into TurboTax, and then, it’ll import correctly.
And if you are having a 1099 import issue, visit here for information on how you can fix it.
Final Words: These are some solutions that can help you fix the ETrade not working issue. We hope, this guide has provided solutions for all ETrade issues that you are facing.