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Why is Brainly Not Working? Try These Step To Fix [2024]

Why is Brainly Not Working? Try These Step To Fix [2024]

Brainly Not Working?: If the Brainly app or website has stopped working for you or crashed down in the middle of you using it, then the first assumption can be that there is a problem arising from the Brainly’s side. 

However, if you were not warned by the company about any outage whatsoever, the list of causes mentioned below can be applicable,

  1. The device you are using might not be compatible with the Brainly app or website.
  2. There might be an issue with your internet connection.
  3. The device or the search engine might be overloaded with cache and cookies with cards being corrupted.
  4. The Brainly app might be outdated.
  5. The device you are using might have a VPN switched on.
  6. The app or website might be down due to some temporary service outage.

Is Brainly Down?

If you have not received any warning from Brainly and wish to know if it is actually down, then you must visit the Updownradar platform and check for any Brainly outages. 

If you found any reports, the best thing to do is to wait and let them resolve the issues for you.

Brainly Not Working

Check Twitter, Reddit, Forums, Etc

Visit the social media platforms where Brainly has an official account and see if anyone is discussing the ‘Brainly not working’ issue.

You can also visit popular forums like Reddit and Quora to ask or find the answers to why Brainly is not working. 

How to Fix: Brainly App Not Working?

If you are unable to gather any information from social media platforms or forums and could not find the outage reports then we highly suggest you try the general troubleshooting solutions mentioned below.

Fix 1: Check Internet Connection 

Make sure your internet connection is switched on. If it is switched on and not receiving enough network, try switching it on and off few times. If it still does not work, try rebooting your device.

Fix 2: Uninstall and Reinstall the Brainly App

Uninstalling and reinstalling the Brainly app will help all its unwanted files and data to be cleared. 

Fix 3: Clear the Brainly App’s cache

Clearing the app’s cache can help you clear the unwanted files and data. So, to know how you can do it, follow the instructions given below,

For iPhone Users:

  1. Open the Settings app and select the General option.s
  2. Tap on the iPhone storage option and search for the Brainly app.
  3. After tapping on the app, select the last option in read that reads Offload app.
  4. Reinstall the Brainly app from the App Store.

For Android Users: 

  1. Open the Settings app.
  2. Search for the Brainly app.
  3. Once found, tap on it and search for the Clear cache option. 
  4. If you receive a Clear data option instead, tap on it and then select the Clear cache option next.

Fix 4: Look for Updates

Check for updates on the Google Play Store or App Store to download the latest version of the Brainly app. Do not touch the app while it is being updated or it will start showing more glitches.

Fix 5: Close and Reopen the Brainly App

If the issue has arisen from minor bugs, you can solve it by closing and re-opening the app a few times. 

If this didn't help, you can try clearing all the other tabs opened on your cell phone and then try closing and reopening the Brainly app again.

Fix 6: Use the Web Version of Brainly

While the Brainly app is not working, it is possible that its website is working. To solve this issue, try visiting its web version and completing your tasks with it until the Brainly app is back to work.

Fix 7: Logout and Login in your Account

If you have installed Brainly for a while now, it is possible that due to your activities with your account logged in, the user data is overloaded. 

To overcome this issue – Logout of your account and log back in after a few seconds. If it still does not work, navigate around the app with your guest account and check if there are any issues. 

Fix 8: Check if the Device is compatible 

Many times, the Google Play Store or App Store will show the option of available installation for apps, even if they are not compatible with your device. 

Try opening the app on someone else’s device and if it works without any issues, we can say that your device is not compatible with the app.

Fix 9: Wait for a While 

When none of the troubleshooting solutions works, it is best to have patience and let the issue get resolved after some time. 

Fix 10: Contact the Customer Care Team of Brainly

You can contact Brainly by visiting their official website and hopping on the ‘contact us’ page. In case you have any questions or queries, they will give you a four-blank form and you have to fill it correctly before tapping on the send button. 

Otherwise, you can visit the Brainly Help Centre and select the category your issue falls under to find the  solution for the problem.

You can also tap on the ‘help’ option available at the bottom right corner of the same screen and mention your issue or question in the Brainly live chat box.

Brainly Website Not Working

If your Brainly website is also not working, there may be issues with Brainly's main servers for both platforms. 

Check if the platform has warned or announced any sudden outages on issues from their main server.

Is Brainly Website down?

If you wish to know if the Brainly website is down or working for others but not for you, visit the Updownradar platform and check for any Brainly outages. 

If you find any reports, all you can do is wait and let them resolve the issue. In case you did not find any reports, try the general troubleshooting solutions.

Brainly Website Issues

Brainly website issues ‌include all the issues from Brainly’s side like minor glitches and bugs or sudden crash or outages. 

In this case, just wait and let them solve the issue. 

Other Website Issues

Other website issues include issues that are not entirely from the company side and which can arise and be solved from the users' sides. Here are some general troubleshooting solutions for other website issues are as follows.

Check Internet Connection

Check your internet connection, if it is switched on. If it is switched on, but instead not receiving enough connection then you should try switching the data connection off and switching it back on after a while.

Or try rebooting your device and switching off the browser completely before switching it on after a few minutes.

Clear Browser Cache and Cookies

Clearing browser cache and cookies altogether will not only help you run the Brainly website smoothly but all the other websites. To clear the browser cache and cookies, follow the steps mentioned below,

For Chrome:

  1. Open Chrome and select the main menu option at the top right corner of the screen.
  2. Tap on the More tools option and select the Clear browsing data option next.
  3. If you select the All time option, you will be clearing cache and cookies for all time, which is a good idea.
  4. Put a tick on the small boxes beside Cache images and files and Cookies and other side data options to clear everything.

For Safari:

  1. Open Safari and go to the Settings option.
  2. Select the Safari option from the menu.
  3. Tap on the Clear history and website data option.
  4. Go back to Settings and select the Safari option.
  5. Select the Advanced website data along with remove all website data options.


Waiting and having patience for a while is better than trying something you are not so sure about and making mistakes. Therefore, have some patience and let the issue get resolved on its own.

Contact Customer Care Team

Visit the Brainly help centre and search for the category your issue falls under. Once you find it, tap on it and you will see the general questions and their answers presented. 

In case you could not find the answers you are looking for in them, step back and tap on the ‘help’ option available at the right side bottom corner. Chat with the live bot from Brainly and mention all your questions and queries.

Brainly Video Not Working

Is Brainly videos are not working for you or they are loading and just loading, the first thing you should do is check your internet connection or try restarting your device or check YouTube or discussion forums for more solutions.

Brainly Ads Not Working

If Brainly ads are not working for you, try reloading the video a few times. Make sure your internet connection is on point. Or, if they are only loading for hours then switch off your data connection and switch it back on after a few seconds. 

You can also try rebooting your cell phone or device or visit any discussion forums like Quora and Reddit to search for more solutions.

Brainly Not Showing Answers

If Brainly is not showing answers, there are high chances that the question has not received answers yet. If Brainly is showing that it has received the answer but still not loading the answer for you, then try loading the page or checking your internet connection. 

You can also switch off everything and back on after a few seconds. If none of the general troubleshooting solutions helped, try visiting YouTube or a popular discussion forum to receive different solutions.

Final Words 

We hope by reading our article, you have received all the answers to ‘how to fix the Brainly not working?' Question. 

The best thing you should do after facing any blowdown of the website or app is to wait or contact customer care service if you are not confident about using troubleshooting solutions.

Frequently asked Questions 

Is Brainly app legit?

Yes, the Brainly app is legit and trusted by thousands and thousands of people. It is not the best place to visit whenever you have answers or questions to ask in mind.

How do I Install Brainly app?

Installing the Brainly app on Android or iOS devices is similar to installing any other app. Visit the App Store or Google Play Store and tap on the ‘install’ button. 

Why is Brainly login not working?

If you are unable to login into your Brainly account, then they check the credentials you are putting in thoroughly. If everything is correct, then try checking the internet connection and if the app needs to be updated. 

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