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Amazon Prime Video Error Code 7131: Try These Step To Fix [2024]

Amazon Prime Video Error Code 7131: Try These Step To Fix [2024]

Amazon Prime Video Error Code 7131: Did you get troubled with an error code 7131 while using Amazon prime video? Don’t worry; you’ve come to the right place! In this article, we are going to talk about the error code 7131 which is faced by many users of Amazon prime video, and possible fixtures to resolve the same.

The popular video streaming service Amazon Prime Video was created and owned by Amazon. This platform allows you to watch the most recent movie releases, various TV shows, and Amazon Originals, which are exclusive programs created by the online retailer.

However it isn't perfect just like any other streaming service. When trying to play a movie or watch a TV episode or series on Amazon Prime Video, you could occasionally see an error code 7131. So, what is error code 7131 on Amazon Prime Video?

By the end of the article, you will get an idea of what is Amazon prime video error code 7131, how it may happen, and the possibilities to fix the same.

What is Amazon prime video error code 7131?

Just like any other video streaming service Amazon prime video error 7131 is one of the issues that many users frequently face. This error code has been frustrating and mainly occurs when you are trying to watch a movie on Amazon Prime Video or watch a TV episode or series.

Messages such as “The video is unavailable at this time,” “Error Code 7131,” and “An error has occurred, please try again later” would appear on the screen instead of playing the video.

We can assume that the majority of issues you may have when using your Amazon Prime membership to stream videos are due to slow internet access, issues with your streaming device, or troubles with the Prime Video app.

Is Prime Video down?

To find out if the Amazon Prime video is down, visit Downdetector or Downstatus and check for outages in the last 24 hours.

These service monitors make it simple to identify whether there is a widespread issue and continuously check to see if services like Amazon Prime Video are operational. Though this won't assist you in resolving your Amazon error code, it’ll indicate whether or not Amazon is responsible for the issue.

Check Reddit, Twitter

Visit Reddit, Twitter, and other Forums to find the causes and solutions for this problem. You'll at least know if other Amazon Prime Video users are having problems, check if anyone is talking about this issue, and see if it has updated any information regarding the issue, even if you don't locate the specific remedy.

How to Fix the Amazon Prime Video Error 7131?

Try the following to troubleshoot and resolve these playback issues on your Amazon Prime streaming app:

Close the Amazon Prime App

Sometimes, the issue is temporary, and all you need to do is close and after some time reopen the application. Any temporary problems will be resolved but if it doesn't, proceed to the next step.

Restart your device

You can also try to restart your device. If you shut down the browser or your device and restart it after a few minutes, you might see that the error has been fixed. So, just turn off it and turn it on after sometime.

Update your Device or your Web browser

Make sure your browser, Prime Video, and/or device are all updated with the most recent version. If both are not updated, you can see error code 7131. So, kindly upgrade your web browser and device.

By visiting the Play Store or App Store on your device, you can upgrade the browser and the app. You can reopen the app and check whether the issue has been fixed after updating the app and browser. If not, move on to another solution.

Amazon Prime Video Login Problems

You can connect additional devices to your Amazon Prime Video account, but you can only stream on two devices at the same time.

You can create an Amazon Household instead of sharing your Amazon login, allowing those members to watch videos on Amazon Prime, but you can only stream to two devices at once, including family members.

Downloading Amazon Prime films to your tablet or phone is one way to get around this. You should be able to watch the downloaded videos without being counted as one of the two broadcasters if you then put the device into Airplane mode.

Check your HDMI cable

Check the compatibility of the HDMI cable you're using to connect your TV to your streaming device. Depending on whether you wish to stream standard high-definition content or full 4K content, your cable must support either HDMI 1.4 or HDMI 2.2.

If you have a fully functional smart TV, you can completely dispense with your streaming device and stay clear of any HDMI cables. So simply download the Prime Video app from the app store on your smart TV.

Pause other internet connectivity

You might also try pausing other online activities you are engaged in. This includes playing video games, using a phone that is online at home, and downloading large files. If none of this works, you might need to improve connectivity in general.

Check Your Internet Connection

You'll require a stable internet connection to watch material on Amazon Prime because you'll be streaming videos online. If you receive error warnings while watching a program or movie, your connection may be problematic. To verify this, test the upload and download bandwidth on your network using

If the test reveals that the issue is with your network, restart your modem or router to re-establish the connection with your ISP. Then reconnect your modem after waiting five to ten seconds after unplugging it from the outlet. Once finished, run another test to see if the issue has been resolved.

Update your connected device’s DNS settings

Update the DNS settings on your connected device if you can connect to the network on other devices. To update the DNS, follow the steps listed below.

  1. Select Directories from the AWS Directory Service console navigation pane.
  2. Select the link for your directory's directory ID.
  3. Select Network & security from the Directory information page.
  4. Select Update under Existing DNS settings.
  5. Type the revised DNS IP addresses in the Update existing DNS addresses dialogue box, then click Update.

Un-pair and Repair the device

Try to un-pair and then re-pair the device in the Alexa app if you're trying to use Alexa to control a device.

  1. Activate the Alexa app
  2. Click on the Devices icon.
  3. After choosing Echo & Alexa, choose your Echo device.
  4. Choose your Alexa gadget from the list of Connected Devices.
  5. Choose un-pair.
  6. Select Bluetooth Devices from your Echo device's navigation menu.
  7. Choose Forget Device from the icon next to your Alexa Gadget.
  8. Reconnect your Echo device and Alexa gadget.

Disable your VPN

Do you have a VPN on your device? Has your router been configured with a VPN? You won't be able to watch downloaded content if Amazon believes that you are in another country as a result of a VPN. So, disable it to avoid any issues. 

Contact Amazon Prime Customer service

After applying all the above solutions, if Amazon Prime Video is still not working, then the last thing you can do is to contact Amazon Prime's Support page and ask for help.

To make it simpler for their team to evaluate the matter, provide all the pertinent details on your report, such as your account information and the screenshot of the error.

Final Words

In this article, we've explain a number of causes for Amazon Prime Video's issue. Keep the app updated and sign up for a fast broadband plan to guarantee the greatest performance. Place your streaming device close to your router as well.

You should be able to take use of all of Amazon Prime Video's fantastic features, including the choice to download its videos and watch them offline, as soon as it is fully operating once more.

We thus hope the information in the above article has assisted you in fixing error number 7131 for Amazon Prime Video.

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What is error code 7131 on Amazon Prime?

Check your Internet connection. You may need to restart your connected device and/or router. If you're able to connect to the internet on other devices, update your connect device's DNS settings. Please check with your device's manufacturer for further details.

How do I fix Amazon Prime Video error?

Close the Prime Video app on your device (or your web browser, if you're watching on your computer). Restart your computer or connected device. Ensure that your device or web browser has the latest updates.