Fix: Superdrug Website Not Working [2024]

Superdrug Website Not Working: Superdrug Stores is a health and beauty retail company from the UK — the second-biggest store in the field after Boots UK. It offers a good range of skincare, makeup, fragrances, haircare, and related products.

Superdrug's website has thousands of customers from throughout the country visiting its site regularly. This might not be a problem all the time, but sometimes, like in the past few days, users are complaining about the Superdrug website not working for them.

By the Superdrug website not working, we mean, the site isn’t allowing users to purchase anything, it’s showing issues whenever they try to purchase from the website or the issues start as soon as they try to add products to the cart. 

Therefore, to solve the ‘Superdrug website not working’ problem, we have searched and presented a well-curated list of troubleshooting methods to solve your problem, in the article below.

Why is My Superdrug Website Not Working?

Why is the Superdrug website not working? Many users have asked Superdrug the same question, but Superdrug doesn’t seem to have a specific answer for this. 

Thus, the cause of the Superdrug website not working is still unrevealed – but according to some users, this issue can be solved manually.

Is the Superdrug Website Down?

If the Superdrug servers are facing a sudden service outage, then the website might not be working for other users from your region. 

Therefore, to check if the Superdrug website is down or not, you should try visiting some platforms like UpdownRadar and check the Superdrug server status – if it’s acting up for others too or it’s just you.

Check Twitter

If you didn’t find anything helpful from the above-mentioned site, then you can also try visiting Twitter and see what other users who are facing a similar problem as you are doing in this crisis. 

How to Fix: Superdrug Website Not Working

Wait for a While

If you found out that the Superdrug website servers are down for others too, then the only thing you can do is wait for a while and let Superdrug come back to business. 

Clear Cache & Cookies

Clearing the cache and cookies of your search engine is important because, if they are overflowing, then they will automatically become an obstacle while using certain websites, including Superdrug.

Hence, to clear the cache and cookies of your browser, you can follow the simple steps given below:

1. Open the search engine.
2. Choose the three dots located from the top header. 
3. Select History.
4. Select the Clear Browsing Data option.
5. Tick all the boxes.
6. Tap on Clear to get rid of everything.

Update your Browser 

If the browser you are using is not updated to its latest version, then there’s no way it’ll work properly. 

Hence, update your browser as soon as possible, and if you can, then do not use the browser while it’s updating or it might start glitching.

Use a Different Browser

If you have successfully updated your browser, and it’s still showing problems, then your only option is to use a different browser. 

Use the Superdrug App

If you are not able to visit and use the Superdrug website through any browser on your device, then you have to resort to using the Superdrug app in the meatime.

Contact Superdrug Customer Care

In case the methods mentioned above didn’t work for you, then it’s your cue to contact Superdrug customer care services.

To contact Superdrug customer care, you can either message them through the Facebook messenger app or tweet them on Twitter explaining your problem. They will take about 8 hours to respond through Messenger, and around 4 hours through Twitter.

Frequently Asked Questions