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Fix: Star Citizen Error Code 19000 [Quick Guide 2024]

Fix: Star Citizen Error Code 19000 [Quick Guide 2024]

Fix Star Citizen Error Code 19000: Star citizen is an in-development multiplayer, space trading, and combat simulation game that combines features from first-person shooter, space simulator, and massively multiplayer online.

Just like any other gaming service, Star Citizen also causes a few errors, and error code 19000 is one of them. If you are also facing the error code 19000 on Star Citizen and want to know how you can fix it, you’ve come to the right place.

In this article, we’ll show you what is Star Citizen error code 19000 and how you can get rid of it. So, keep on reading!

What is Star Citizen Error Code 19000?

Many users have complained that they were not able to access Star Citizen and the following message was displayed on their screen – Error CIG services (Code 19000). Account login failed. Please verify your login credentials and try again. This was encountered during the phase of initiation.

How to fix Star Citizen Error Code 19000

How to Fix Star Citizen Error Code 19000?

Here are some solutions to fix the error code 19000 on Star Citizen.

Check Server

It is most probably a server related issue as a large number of players are trying to login into Star Citizen at the same time and the server got overloaded.

You can also visit to see if others are also facing the same issue. If you find that others also encountered this error, then it is server related issue.

In this case, all you can do is wait for some time till the issue is fixed at Star Citizen’s end.

Relaunch the Star Citizen Game

You might get rid of error 19000 if you try to relaunch the game again. You can do this by opening the task manager and ending the game from there. Then, relaunch the Star Citizen game again and see if this fixes the issue.

Delete Game Folder

Deleting the Star Citizen game folder from your device can help you get rid of the error code 19000. You can do this in the following way – Press Window + R Key and type appdata and delete the game folder.

Or find the Star Citizen game folder on your device and tap on the Delete key by right clicking on the specific folder and selecting Delete button from the drop-down menu that appears on the screen.

Restart your Device

You can try restarting your device and see if this helps because when you restart your device, it shuts down the computer temporarily and then turns it on again. And by doing so, it cleans up the RAM and the processor cache.

So, reboot your device by clicking the windows button on your device and tapping on the Restart button.

Verify your Login Credentials

The error code 19000 might occur if you have tried multiple login attempts or if you have entered incorrect login credentials. Therefore, ensure that you’ve entered the correct login details and you might even have to rebuild your content needs.

  1.  Open a file explorer.
  2.  Look for the following folder – (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.
  3. Now, delete this folder and turn off your computer completely. By doing so, it’ll clear any remaining Windows memory cache with corrupt or incorrect information.
  4. Turn on your computer and open the Launcher.
  5. Try logging in again with your Login ID and password.


What is the 19000 error Star Citizen?

Error code 19000 is an account login failed issue where it asks you to verify your login credentials.

Why can’t I download Star Citizen?

If you have low disk space, you might not be able to download the Star Citizen game and you might encounter the ‘Star Citizen won’t install’ issue.

How do I fix the 19000 error on Star Citizen?

Check the server to see if there are any server overload issues. Or try to relaunch the game again or restart your device to see if this helps. Also, don’t forget to verify your login credentials and ensure you’ve entered the correct login details.