Stan Error Code A20 [How to Fix 2024]

Stan Error Code A20 is a common issue encountered by users of the Australian subscription video-on-demand service, Stan. 

This error prevents users from playing videos on the platform, leading to a message that says, “Sorry, we can't play the video.” In this guide, we'll delve into the details of Stan Error Code A20 and provide step-by-step instructions on how to resolve it.

What is Stan Error Code A20?

Stan Error Code A20 is a message that appears when users are unable to play a video on the Stan streaming service. This error is an indicator of underlying issues related to content streaming and can be caused by problems such as internet connectivity, device compatibility, or problems on Stan's end.

How to Fix Stan Error Code A20

To address and resolve Stan Error Code A20, follow these troubleshooting steps:

1. Restart Your Device

If you encounter Stan Error Code A20, the first step is to reboot your device. Here's how:

• Navigate to your device's “Settings” from the home screen.
• Select “About.”
• Choose “Restart” and confirm the restart.
• After the restart, launch the Stan app again to see if the issue is resolved.

2. Update Your Device/Browser

Ensure that both the Stan app (for mobile devices or smart TVs) and your web browser (if applicable) are up to date. Outdated software can trigger errors. To check for updates:

• Tap the Settings icon, then select “System.”
• Go to “System upgrade.”
• Choose “Check for upgrade.”

3. Reinstall the Stan App

If you continue to experience issues, try reinstalling the Stan app by removing it from your device and downloading it again from the Google Play Store or Apple App Store. Follow these steps:

• For Android TV:
  • Find the Stan app on your Android TV home screen, navigate to it, and hold down the select button on your remote to reveal additional options.
  • Choose “Uninstall” and confirm by selecting “OK.” Then, reinstall it from the Google Play Store.
• For Android:
  • If you're using an Android mobile device, follow these steps to uninstall and reinstall the Stan app:
  • Open your device's “Apps” menu.
  • Access “Settings.”
  • Choose the “General” tab.
  • Go to “Application Manager.”
  • Select the Stan app.
  • Press “Uninstall.”
  • From the Play Store, reinstall the Stan app.

4. Check Your Device's Compatibility

Ensure that your device is compatible with the Stan app. To check compatibility with Stan on Android TV, make sure it is running Android TV version 5 or above. You can check this by going to Settings > About and looking at the Android TV version.

5. Clear Stan App’s Cache

Clearing the Stan app's cache can sometimes fix minor errors. Follow these steps to clear the Stan app's cache:

• For iOS:
  • For iPhone X, iPhone 8, or iPhone 8 Plus: Press and release the Volume Up button, press and release the Volume Down button, then press and hold the Side button until you see the Apple logo.
  • For an iPhone 7 or iPhone 7 Plus: Hold down the Side and Volume Down keys simultaneously for at least 10 seconds, or until the Apple logo appears.
  • For iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
• For Android:
  • Open the “Apps” menu.
  • Access “Settings.”
  • Choose the “General” tab.
  • Go to “Application Manager.”
  • Select the Stan app.
  • To clear the cache, click the “Clear Cache” button next to “Cache.”

6. Contact Stan Support

If you've followed all the troubleshooting steps and are still experiencing Stan Error Code A20, you can contact Stan Support using this link. They aim to respond within 15 minutes between 8 a.m. and Midnight AEST, seven days a week.

Frequently Asked Questions (FAQs)