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MoviePass App Not Working? Try These Steps! [2024]

MoviePass App Not Working? Try These Steps! [2024]

Did you get in trouble while using the MoviePass app? Is your MoviePass app not working properly? Want to know how you can fix it? If you are looking for answers to these questions, your search is over. 

In this article, we’ve given a detailed guide on why the MoviePass app is not working and how you can fix the issue. But before that, let’s understand what MoviePass is. 

MoviePass is an American subscription-based movie ticketing service that let subscribers buy up to three movie tickets per month for a monthly fee. 

With the MoviePass app, users can check in to a theater and choose a movie and showtime that results in the cost of the ticket being loaded to a prepaid debit card. 

And just like any other app, the MoviePass app also has some issues which prevent the app from working properly. So, without further ado let’s get started! 

Why is the MoviePass App Not Working?

MoviePass App Not Working

There can be many reasons why MoviePass is not working, including 

  • Have poor internet connection 
  • App is outdated
  • Haven’t cleared your cookies and cache 
  • App is down due to temporary services outages 
  • The issue might be the device in which you are currently using MoviePass on 

Whatever the issue might be, keep on reading to find out how you can fix the MoviePass not working problem. 

Is the MoviePass App Down?

If you received an error while using MoviePass app or received a cannot connect error, the app may be down. You can visit here to check whether the app is down or working properly. 

Bug or Glitch from MoviePass’s End 

If there are any glitches or bugs in the Moviepass app, it may prevent it from working properly. So, in this case, ensure that the glitches or bugs are fixed. 

Check Reddit, Twitter, Forums 

Check out Moviepass’s reddit, Twitter, or Moviepass’s forums to see whether everyone is facing an issue with the Moviepass app. If so, check out the following troubleshooting steps to fix it. 

How to Fix: MoviePass App Not Working?

Check Your Internet Connection 

The main problem is with the internet connection, this means there is a possibility that you don’t have a stable internet connection. 

So, perform a speed test from here to check your internet speed. Besides, try to restart your modem and router by turning it off and after a few minutes, turn it on again and check if you have stable internet connectivity.

Close & Reopen MoviePass App

If the MoviePass app is not responding properly, close the app and then reopen it and check if this fixes the issue. 

For Android: Swipe up from the bottom of the screen and hold till the recent apps pops up. Swipe up to close the MoviePass app or simply tap the Close button to close all background apps. 

For iOS: To close the app, open the app switcher, swipe right to find the MoviePass app and then swipe up on the app. You can reopen it easily by navigating to the Home Screen and then clicking the app. 

Logout & Login Again 

Logout of MoviePass app, wait for a while and then login again and check if this fixes the MoviePass app not working issue. 

Clear App Cache 

Sometimes, the cache gets corrupted which prevents the app from working properly. In this case, it is better to clear the cache of the app. Follow the steps:

For iOS: Navigate to settings -> general -> look for MoviePass app -> click iPhone storage -> select Offload App button -> Reinstall the MoviePass app. 

For Android: Go to settings -> search for MoviePass and open it -> click clear cache. Now, the MoviePass app’s cache will be cleared. 

Update Your MoviePass App

Sometimes, an older version of the app creates issues because of some bugs and glitches. Thus, it is essential to make sure that your MoviePass app is up to date. 

For Android: Go to the Google Play Store and tap on the profile icon in the top right corner and then select Manage apps and devices. 

Now, look for the MoviePass app and select update. You can also update your apps automatically if you enable the automatic option. 

For iOS: Go to the App Store and select your profile icon at the top of your screen and then scroll down to see the MoviePass app. Now, click Update next to it or simply tap Update all, which will update all apps on your device

Uninstall and Reinstall MoviePass App

If you try to uninstall and reinstall the app, the latest version of the app will be downloaded which will fix the bugs or any other issues that the app might have. 

Restart Your Device 

You can try to restart your phone because sometimes the issue is probably with your phone which prevents the MoviePass app from working properly. Moreover, you can also check for available updates on your device. 

Wait for a While 

Sometimes, there might be temporary service outages that prevent the MoviePass from working properly. In this case, you’ll need to wait for a while till the issue is fixed on the MoviePass side. 

Contact MoviePass Customer Service 

Lastly, if the above solutions didn’t help, get in touch with the Moviepass’s customer service through email at or visit this page


Is MoviePass making a comeback?

Yes, MoviePass is making a comeback. 

What is the MoviePass program?

MoviePass subscription will give users a set number of credits every month, which can be used to go see movies at any theater chain that accepts credit cards. 

How much did MoviePass cost?

The prices will range between $10, $20, and $30. Nonetheless, there is no indication of how many movies you will be able to watch every month.