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HMRC App Not Working? [Fix 2024]

HMRC App Not Working? [Fix 2024]

HMRC App Not Working: Her Majesty's Revenue and Customs (HMRC), the UK government's tax collection agency, has created the HMRC app for mobile devices. The app allows you to manage taxes and access services directly from your mobile devices.

However, recently it has been seen that many users face issues like the HMRC app not working. So if you are also facing trouble accessing the HMRC app and want to fix this, you've landed at the correct place.

In this article, we'll show you how to eliminate the HMRC app not working issue easily. Thus, you should carefully consider each of the steps listed below.

Why Is My HMRC App Not Working?

The HMRC app is not functioning for a variety of reasons. Some common causes are mentioned below.

  • The HMRC app is having a technical problem, or the HMRC server is down
  • You haven't cleaned the app's cache in a while
  • Use an outdated version of the app
  • The device you are using is not appropriate

Is HMRC App down?

Check the HMRC app server status first if you are experiencing issues with the HMRC app because a server outage will occasionally cause you to encounter such problems. So, to check the HMRC app server status, you can visit some trusted websites like Downdetector.

Check HMRC Twitter

If you didn't find anything on the website above, try checking Twitter since users might be discussing and complaining to HMRC about similar issues.

How to Fix: HMRC App Not Working

Wait for a while 

If the HMRC app is down, as mentioned above, all you can do is wait till the issue is fixed at the HMRC's end.

Clear HMRC App cache

An outdated or damaged browser cache is the most frequent cause of an app not working. So, your HMRC app's cache may have become outdated or corrupted, thus preventing it from working properly.

You need to delete the cache in your browser in this case. It will resolve any issues related to corrupted browser data.

To clear the HMRC app cache, follow the below steps:

For Android users: Select Settings >> Find the HMRC app and choose it >> Click on clear cache.

HMRC App cache will be cleared.

For iPhone users: Access the iPhone's settings >> Select General >> Find the HMRC app and choose it >> Tap on iPhone Storage, then tap the Offload App icon, and then install the HMRC app once more.

Update HMRC app

If you are facing an HMRC app not working issues even after emptying the app's cache, in this circumstance, your HMRC app may also be running an outdated version.

Restart your device

If the above solution is not working, sometimes there is an issue with your device, not the HMRC app. So, close the HMRC app and restart your device. After restarting your device, check HMRC app will work fine.

Change the device

Sometimes, the issue can be with the device you are trying to access HMRC. Therefore, try using a different device.

Contact HRMC Customer Service

If none of the above solutions helps, contact the HMRC's customer service. To contact HMRC, you can call 0300 200 3600 or send here your questions about the app.

Final Words

Above are the steps you can follow to fix the HMRC app issues. We hope this article has helped you remove the HMRC app not working problem.


Is there a problem with the HMRC app?

If you face issues while using the HMRC, try changing your device, updating it if required, clearing cache and cookies, or simply contacting HMRC customer service.

Why isn't the HMRC app working?

Due to the server being overloaded, down, outage, or outdated app version.