Fix: Barclays Error Code 9872 [2024]

Barclays Error Code 9872: Barclays is a UK-based multinational universal bank. It mainly focuses on consumer banking along with global corporate and investments and has two divisions under control – one specifically for the UK and another for other countries. 

Barclays offers mobile and online banking where you can do the basics like transacting money to anyone. However, due to a certain error code named Barclays Error Code 9872, many users aren’t able to complete the work.

The Barclays Error Code 9872 issue is an obstacle preventing you from transacting money or using some other features of the platform. 

On the contrary, if you are also facing the same problem, then you are lucky because the article mentioned below contains a list of solutions that can help you solve the ‘Barclays Error Code 9872’ problem.

What is Barclays Error Code 9872?

The Barclays Error Code 9872 seems to be related to payees. For some – they weren’t able to enter their account, and after they did, the list of payees they added was gone.

Likewise, something similar happened with some others with the payee feature – where they weren’t able to add any payees and the same error code kept on popping up.

Apart from that, some are also experiencing the same error code while making transactions. While opting for a transaction, it will be automatically declined and this error will pop up.

How to Fix: Barclays Error Code 9872

Check your Internet Connection 

After getting the error code, the very first thing you should do is check your internet connection and make sure it’s working properly.

If it isn’t working or providing enough connection, then you can try switching it off and on a few times. Otherwise, you can swap with a mobile hotspot or Wi-Fi.

Clear Browser and App Cache 

Barclays says whenever you get stuck with an error on your browser – especially while making transactions, then the very first thing you should do is clear the browser cache and cookies to get rid of all the odd and old files. 

To help you with that, we have mentioned a short, step-by-step guide below,

For Safari

1. Open Safari and go to the Settings icon on the left-side corner.
2. Then > History. 
3. Next comes the Clear option at the bottom.
4. Lastly, choose All Time from the time range for better results.

For Chrome

1. Open Chrome and go to More.
2. Select MoreTools and choose the Clear Browsing Data choice.
3. When the time range selection appears — we recommend choosing All Time. 
4. Lastly, put a tick on both the boxes — ‘Cookies and Other Site Data’ and ‘Cached images and Files’ and you’re done.

Likewise, if you encountered errors with your account, payees, or transactions while using the Barclays app, then clearing the app cache will help. For that, below is the simple guide mentioned below:

For Android Users:

1. Switch on the Settings app.
2. Go to the page with all the installed apps. 
3. Search for the Barclays app.
4. Find the Clear Cache option or any relevant option on the screen, and Confirm. 

For iPhone Users:

1. Go to Settings and then —> General at the left-hand side. 
2. Choose the iPhone storage option. 
3. Search for the Barclays app. 
4. Select the Offload App option. 
5. Reinstall the app back from the App Store.

Check Updates for the App, Browser, and Device 

One of the main causes of errors can be that the app, browser, or device isn't updated to its latest versions. Therefore, check for updates and if you found any, then update right away. 

Use an Alternative for the Device and Browser

If you continue to receive the same error code, then it’s about time you use the alternative for the device, and browser too if you are having trouble with the Barclays website.

Check Barclays Service Status

Apart from all the courses and solutions, it might be the case that Barclays servers were attacked with a certain service outage and therefore, some of the services are not working for all.

To check the service status of Barclays, you can visit its official website. Otherwise, you can also visit Downdetector for the same.

Contact Barclays Customer Care

Contacting Barclays customer service is the very last option left. To do so, you have two options, you can either choose to call 866-225-9725, or reach out to them through Twitter at @AskBarclaysUS, they are available to help 24/7 for help. 

Otherwise, you can also choose to visit its contact us page for more contacting methods and detailed and updated information. 

Frequently Asked Questions