Fix: Amazon Prime Hierarchy Error [2024]

Amazon Prime Hierarchy Error: Amazon Prime Video is a video on demand service that mainly Amazon Originals as well as host content from other providers, live sporting events, and content add-ons.

When trying to watch a video on Amazon Prime Video, people have complained that they’ve encountered an error code called Hierarchy.

If you’ve also encountered the same and want to know the answer to this, you’ve come to the correct place. In this article, we’ll be discussing Amazon Prime Hierarchy Error.

What is Amazon Prime Hierarchy Error?

Hierarchy Error mainly occurs when you try to stream content on Amazon Prime. A lot of users have complained that the following error message was displayed on their screen – “Hierarchy error. This title is not available in your region.”

According to the error message, we can say that you might encounter this error if you are using a VPN or you are trying to stream content that is not available in your region.

How to Fix: Amazon Prime Hierarchy Error

As there is no official information shared by Amazon related to this error, follow the troubleshooting solutions mentioned below.

Check Content Availability

All the content that is present on Prime Video is not available across the world. Thus, you might encounter the Hierarchy error when you try to stream content that is not available in your region.

So, before streaming any video on Amazon Prime Video, ensure that the video is available in your region. You can do this by visiting the Amazon Prime Video site and searching the title you want to watch.

If that particular title is not available in your region, you’ll see the following message – This title is not available in your region.

Check Your Internet Connection

If the content is available in your region but you still encounter this error, you should check whether you’ve got a stable internet connection. Perform a speed test and try restarting your modem and router.

Also, if other devices are connected to your internet, pause those activities for a while and then try using Prime Video and see if this fixes the error.

Furthermore, you can also try connecting your device to other internet connections like alternate Wi-Fi connections or mobile networks.

Restart Your App & Device

Try restarting your Prime Video app by closing it and waiting for approximately 30 seconds and then relaunching it again. You can also try logging out of your account and logging in again and see if this helps.

And if the issue still persists, restart your device, and make sure to keep it off for around 5 minutes before restarting it.

Check Updates

Using an outdated version can cause errors like Hierarchy. So, make sure that you are using the latest version of the Prime Video app. You can try deleting the app and reinstalling it again to download the latest version.

Also, ensure that the device you are currently using Prime Video on is also up to date as an older version can prevent the Amazon Prime Video app from working properly.

Disable VPN

There is a possibility that your device’s VPN is on which can be the reason behind this error. Thus, disable it and see if this fixes the Hierarchy error on your Prime Video app.

Contact Amazon

If none of the above solutions helped and you are still facing the error, all you can do is get in touch with the Amazon Customer Service team and explain the problem you are facing. Though there are several ways to contact the support team, calling them is quicker.

Final Words:

You can also try clearing the Amazon Prime Video app’s cache or simply reinstalling it. We hope this article has helped you know how to fix the Amazon Prime Hierarchy Error.

FAQs