Prime Video Error Code 0.28 [How to Fix]

Prime Video Error Code 0.28: Prime Video is a popular online streaming service offered by Amazon. It provides you with access to a vast library of movies, TV shows, documentaries, and original content. It offers a wide range of content across various genres, including drama, comedy, action, science fiction, and more.

However, some users have reported encountering Prime Video Error Code 0.28 when trying to watch content on their Apple TV.

If you’re one of them who’ve faced this issue, you’re in the right place. In this article, we’ll be discussing Amazon Prime video error code 0.28.

What is Prime Video Error Code 0.28?

Prime Video Error Code 0.28 is a problem that can occur when you try to load the Prime Video app on your Apple TV. There are many different reasons for it, such as

• You haven't a recent Apple TV that is up to date
• You haven't tried deleting and reinstalling the Prime Video app
• You haven't tried deregistering all devices on your account
• Your internet connection is not fine.

However, if you have tried the above basic troubleshooting steps and you are still getting the error, here are a few steps that you can try to solve this error.

How to Fix: Prime Video Error Code 0.28

Update Your Device’s DNS Settings 

If you can access the internet on other devices but not on the one with Prime Video, consider updating your device's DNS settings.

To update your device's DNS settings, you will need to check with your device's manufacturer for specific instructions. However, you can try the general steps as follows:

• Go to your device's settings.
• Find the network settings.
• Change the DNS settings to manual.
• Enter the 8.8.8.8 and 8.8.4.4 public DNS servers from Google.
• Save the changes.

Disable VPN 

If you use a VPN (Virtual Private Network), try disabling it. VPNs can sometimes interfere with streaming services like Prime Video. Disabling the VPN can help ensure a smoother connection to Prime Video.

Restart Your Device

Restart your device once the Prime Video app has been closed. This can help resolve temporary issues and ensure your device is working correctly. To do this:

• Close the Prime Video app.
• Keep holding down the device's power button.
• Look for a menu with power options.
• Choose “Restart.”
• Wait for your device to restart.
• Once it's back on, try watching your video again.

Reset Your Router Settings 

If the above steps don't work, you can try resetting your router settings. Sometimes, router issues can affect streaming. So, to reset your router settings:

• Locate the reset button on your router. It is usually a small hole in the back or bottom of the router.
• Use a paperclip or similar object to press and hold the reset button for 10-30 seconds.
• Release the reset button after the router has restarted.

Contact Prime Video Support 

If you have tried all of the above steps and you are still getting Prime Video Error Code 0.28, you can contact Prime Video support for assistance. They may be able to troubleshoot the issue further and help you find a solution. 

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