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BOQ App Not Working: The Bank of Queensland app is a mobile banking app that puts you in charge of how you view BOQ on your mobile device and makes banking easier.
However, ever since the new update, many users have complained that their BOQ app is not working for them. If you are also facing this issue and want to know how you can fix it, you’re at the right place.
In the article below, we are going to show some solutions to help you get rid of the BOQ app not working issue.
Why is BOQ App Not Working?
Recently, a lot of people have complained that their BOQ app is not working and preventing them from making any payments and transfers.
So, there can be a lot of reasons why the BOQ app is not working. Nonetheless, here are some reasons and fixes that help you in getting rid of the BOQ app not working issue.
Check BOQ System Status
While facing the BOQ app not working problem, the first thing you should do is to check the BOQ app’s server status.
Because most of the time, a server down or temporary service outages of the BOQ app can prevent the app from working properly. Therefore, visit here to find out about any recent service outages.
Use Mobile Browser
If your mobile banking system is currently unavailable or experiencing any issue, you can try accessing the BOQ mobile banking through your mobile browser by visiting this page.
Wait for a While
If the issue persists even after trying the above solutions, we assume that the BOQ app might be under maintenance, or its server might be overloaded with a lot of users trying to access the BOQ app at the same time. In this case, you need to wait for a while till the issue is fixed at the BOQs end.
Contact BOQ Customer Service
In the end, all you can do is get in touch with BOQ’s customer support. You can call them at 1300 55 72 72 from 8 am to 8 pm, Monday through Friday, and from 9 am to 5 pm on Saturday.
Besides, you can also email them at customer.relations@boq.com.au. Or contact its team through the live in-app chat that is located on your myBOQ app (Profile -> Help & Support -> Contact Us).
Final Words
So, this is how you can get rid of the BOQ app not working issue. Hopefully, this has helped you to fix the issue you are currently facing.
FAQs:
Why can’t I log into BOQ?
It is possible that you might have entered an incorrect Customer Access Number and password combination.
How do I unlock my BOQ app?
If you have entered the wrong password three times, your BOQ will be locked. Therefore, ensure you have entered the correct login credentials.
What to do if your BOQ app is not working?
Check the BOQ’s system status, try using the mobile browser, or simply get in touch with their customer support and explain the issue you’ve currently encountered.