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Samsung TV Error Code 189 [Login Error Fix]

Samsung TV Error Code 189 fix

Samsung TV Error Code 189, Samsung TV Error 189, Samsung login error – Many Samsung TV users are experiencing login error code 189 in their smart tv.

People are mostly getting this issue when trying to login and downloading the app and the error message is displays as “Unable to connect to the Samsung Server. Please update your TV’s software to solve this problem. (189).”

However, there is no any official information or solution released by the Samsung. After doing some research, we manage to find out some ways to resolve this issue.

How to Fix: Samsung TV Error Code 189

We have to first understand what Samsung TV Error Code 189 is and why it’s happening.

What is Samsung TV Error Code 189? Causes of it.

Samsung TV Error Code 189 represents an issue related to the update, due to an outdated version of the TV software, this error may occur.

You have to follow the below instructions and method to get rid of the Samsung error 189.

Update your Smart TV

In order to resolve this error, you have to update your Smart TV system. You need to follow the below step by step guide to update your system software:

How to update Samsung Smart TV?

  • Press the Menu button on your Remote.
  • Select Settings.
  • Open Support Tab -> Software Update.
  • If there is no update option available, you have to exit and change TV source to Live TV.
  • After that, back to Software update.
  • Select Update Now.

Read detailed guide to Update your Samsung Smart TV.

After the completion of the update, try to log in and watching your TV again. See, if the issue has fixed or not.

Use Add Account Option

Using Add account option in your Account is also another way to resolve this issue. You can do it using below instructions.

Samsung TV Error Code 189 fix

Follow the below step by step guide to do it:

  • Press Home button on your Remote & Go to the Settings.
  • Open System Manager.
  • Click on Samsung Account -> Add Account
  • Click on Sign in.
  • Enter your Samsung ID and Password.

If this method won’t work in your case, we recommend you to move to the next instructions.

Use different Account

If there is no any update available, you can use this method. Many users manage to fix their issue using the different account. It can be a temporary solution until the Samsung release next update.  

In order to use a different account, you need to create a new account. To use a different account, you must create a new account.

You can also check various forums and communities to find new information and solution regarding your issue.

We hope these methods will help you to get rid of error 189 on your Samsung TV. If you have any other Smart TV related issue, let us know in the comments section, we will try to help you resolve your issue.


Samsung TV Error Code 189 is happening while trying to login on Samsung Smart TV. In this article, we have explained all the information and ways to solve this issue.

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Written by ViralTalky

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