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Samsung TV Error Code 189 [Login Error Fix]

Samsung TV Error Code 189 [Login Error Fix]

Issues: Samsung TV Error Code 189, Samsung TV Error 189, Samsung login error – Many Samsung TV users are experiencing login error code 189 on their smart tv.

People are mostly getting this issue when trying to log in and downloading the app, and the error message is displayed as “Unable to connect to the Samsung Server. Please update your TV's software to solve this problem. (189).”

However, there is no any useful official information or solution released by Samsung. After doing some research, we manage to find out some ways to resolve this issue.

How to Fix: Samsung TV Error Code 189

First, let's figure out what is Samsung Error code 189 and why it's happening on your device.

What is Samsung TV Error Code 189? Causes of it.

Samsung TV Error Code 189 represents an issue related to the update, due to an outdated version of the TV software, this error may occur.

You have to follow the below instructions to get rid of the Samsung error 189.

Update your Smart TV

To resolve this error, you have to update your Smart TV system. Follow the below step by step guide to update your system software:

How to update Samsung Smart TV?

  • Press the Menu button on your Remote.
  • Select Settings.
  • Open Support Tab -> Software Update.
  • If there is no update option available, you have to exit and change TV source to Live TV.
  • After that, back to Software update.
  • Select Update Now.

Here is Guide on How to Update your Samsung Smart TV.

After the completion of the update, try to log in and stream your favorite show again. See if the issue has been fixed or not.

Use Add Account Option

Using Add account option in your Account is also another way to resolve this issue. You can do it using the below instructions.

Samsung TV Error Code 189 fix

Follow the below step by step guide to do it:

  • Press Home button on your Remote & Go to the Settings.
  • Open System Manager.
  • Click on Samsung Account -> Add Account
  • Click on Sign in.
  • Enter your Samsung ID and Password.

If this method doesn’t work in your case, we recommend you to move to the next instructions.

Use different Account

If there is no update available, you can use this method. Many users manage to fix their issues using a different account. It can be a temporary solution until Samsung release the next update.  

To use a different account, you need to create a new account. To use a different account, you must create a new account.

You can also check various forums and communities to find new information and solution regarding your issue.

We hope these methods will help you to get rid of error 189 on your Samsung TV. If you have any other Smart TV-related issues, let us know in the comments section, we will try to help you resolve your issue.


Samsung TV Error Code 189 is happening while trying to login on Samsung Smart TV. In this article, we have explained all the information and ways to solve this issue.