Did you get troubled with Nike error code 9E10685B? Well, you are not alone. A lot of users have complained that they are facing the error 9E10685B on Nike.
In this article, we have come up with a few solutions which will help you fix the Nike error code 9E10685B problem.
What is Nike Error Code 9E10685B?
Nike error 9E10685B can be due to a payment or account issue. When you encounter error 9E10685B on Nike, your display might show the following message – Sorry, we are unable to process your order. For more information, please call 1-800-806-6453 for help. [Code: 9E10685B]
So, if you are wondering how you can fix this issue, keep on reading!
How to Fix: Nike Error Code 9E10685B?
Basically, when you are having trouble completing your order, try checking your payment and delivery details for any incomplete or incorrect information.
Here are some troubleshooting solutions that will help you fix the error code 9E10685B on Nike.
Change your Payment Method
On Twitter, when a few users tweeted that they are encountering the error code 9E10685B, Nike suggested to use a different payment method.
For instance, if you want to buy your favorite shows using net banking or UPI payment and face this issue, try to complete your order with Paytm, debit card, or credit card and vice-versa.
Thus, we can say that there might be some problem with your current payment method, so try changing the payment method and check if the issue is solved.
Check your Address Details
There is a possibility that you might encounter error code 9E10685B on Nike if your payment address and billing address are different.
Therefore, ensure that your payment address matches with the billing address you have entered in the checkout or order page.
Sometimes, using a VPN can prevent Nike from working properly. So, it is better to disable VPN and check if this fixes the issue.
Follow these steps on how you can disable your VPN for PC:
- In the search bar of your operating system, type Network Connections
- Choose View Network Connections
- Now, select the VPN icon, and tap on Disable
- Choose the Apple icon from the top left corner of your screen
- Select System Preferences and Network
- Click VPN and tap on Disconnect
Clear Cache & Cookies
When using browsers, they may store some data in its cache and cookies as all browsers thrive to make the loading process faster.
Therefore, your browser’s cache may get corrupted because of stored data. Here, it is suggested to clear your browser’s cache and cookies to prevent this error.
Clear browser cache and cookies on Android
- Open the chrome app on your Android device and click on the three dots
- Select History and tap Clear browsing data
- Tick the cookies and site data and cached images and files and hit the clear data button
If clearing the cache and cookies doesn’t help, you can mail them your NikePlus email and mention which product you are trying to buy.
Try Different Browser
Sometimes, your browser may prevent your access to certain websites because of its corrupted cache or cookies. Thus, in this case, you can try clearing your browser’s cache and cookies or simply use different browsers.
For instance, if you are currently using Google Chrome and have encountered this issue, you can try using a different browser like Firefox, Microsoft Edge, or Safari browser.
Re-Login/Create Another Account
You can try to log out from your account and log in again and check if this fixes the error 9E10685B. Besides, you can also create more than one account to resolve this problem.
Additionally, ensure that you are not getting the Nike error code 9E10685B because of poor internet connection.
Contact Nike Customer Service
Finally, if the above solutions didn’t help, all you can do is get in touch with the Nike customer’s service. You can connect with them through Live Chat and submit your issue. Or you can visit this page for more information.
Conclusion: Since error code 9E10685B on Nike seems to be a payment issue, ensure that your payment address matches with the billing address that you have entered during your order, or try using another payment method.
Besides, getting in touch with Nike’s customer support is always the better choice. Hopefully, the above article on Nike error code 9E10685B has helped you to fix the issue.
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Frequently asked question
Does Nike accept debit cards?
Yes. Nike accepts payment from Visa, American Express, MasterCard, and Discover. Besides, it also accepts payments from Apple pay and PayPal.
What is error 9E10685B?
Nike error 9E10685B can be due to a payment or account issue.
How do I fix the error code 9E10685B on Nike?
Since it seems to be a payment issue, ensure that your payment address matches with the billing address that you have entered during your order, or try using another payment method.
Why is Nike not accepting payment?
There is a possibility that your payment information is incomplete or incorrect information. Or your credit or debit card is expired or don’t have sufficient funds to cover the purchase.