HBO Go Website Not Working? 11 Ways to Fix! [2022]

HBO Go Website Not Working

As you are already here, we assume that you are also facing the HBO Go website not working issue. Issues such as the HBO Go website not opening or launching, or there might be a website loading issue. So, what do you think, what might be the reason? To find out about HBO Go website issues and fixes, keep reading this article and understand how you can eliminate them.

HBO Go is a partly-inactive yet authenticated video on-demand service provider, working under HBO. It is a subscription-based service that allows subscribers to view the content of HBO through television providers and access the programming on-demand via the HBO site, digital media players, and mobile apps. Users get to stream the latest Hollywood blockbusters along with watching exclusive HBO and HBO Max originals on this platform.

Why is HBO Go Website Not Working?

Though there is no specific reason why the HBO Go website is not loading or working properly, we can say that it can be due to the following reasons:

  • Have a poor internet connection
  • Website is down due to temporary service outages
  • Website is not up to date
  • You might have turned on your ad-blocker
  • Website might be under maintenance 
  • You might be using a VPN
  • You haven’t cleared your cache, and cookies

Is HBO Go Website Down?

As mentioned earlier, HBO Go website may be down due to temporary service outages. To find out if the HBO Go website is down, search “Is HBO Go down” on Google ,you can visit platforms like Downdetector, Updownradar, Isitownrightnow or Downstatus and check for outages in the last 24 hours.

If you see that the site is working correctly but you are still not able to access, then try one of the following troubleshooting steps that might help you get rid of the website not loading issue.

Check Twitter, Reddit & Forums

Visit Reddit, Twitter, Quora, and other forums to find out the causes and solutions to get rid of this issue. So, type in ‘HBO Go website not working’ and search for any related articles.

Though you may not find the exHBO Go solution, you’ll at least know what others are doing when they are facing the same issue.

You can also visit social media platforms like Instagram or Facebook, where HBO Go  has an official; page or account, and see if anyone is talking about the HBO Go website issues or if HBO Go  has updated any issue-related information.

How to Fix: HBO Go Website Not Working

If you can’t find any information from different forums, follow the troubleshooting steps listed below.

Check your Internet Connection

Many times, the main problem is with the internet connection. And to find out if it is really an internet issue, check if other websites are working correctly.

If not, try to change your Network. For instance, if you are currently connected to Wi-Fi, try using the HBO Go website using your mobile data and see if this fixes the issue.

Besides, you can also try to restart your router or modem by turning them off and, after a few minutes, turning it on again.

Clear Browsing Cache & Cookies 

Cookies are files created by the sites you visit, making your online experience easier. And cache remembers parts of pages like images to help them open faster during your next visit.

Sometimes, it gets corrupted, which may prevent the site from working correctly. Therefore, you’ll need to delete your cache and cookies to fix the website not loading issues.

In order to clear or delete cache and cookies, follow these steps;

For Chrome:

  1. Open Chrome and click More (three dots) at the top right corner
  2. Tap on More Tools and select Clear Browsing Data
  3. Now, choose a time range or simply select All time to delete everything
  4. Check the boxes next to Cached Images and Files and Cookies and Other Site Data and tap Clear data

Remember that by clearing your browser’s cache and cookies, some settings may get deleted, and some sites can seem slower because it has to load again.

For Safari:

  1. To clear history and cookies, go to Settings, tap Safari, and select Clear History and Website Data.
  2. To clear your cookies and store your history: Settings -> Safari -> Advanced Website Data -> Tap Remove All Website Data.
  3. If you want to visit sites without leaving a history, it is better to turn Private on Browsing

Remember that clearing your cookies, cache, and history from Safari won’t change your AutoFill information.

However, it’ll remove your browsing data, including frequently visited site list, list of items you’ve downloaded, recent searches, history of the web page you visited, and icons for web pages.

Reset your Browser 

After clearing your browser’s cache and cookies, you’ll have to close your browser, reopen it, and revisit HBO Go . Doing so will reset the browser’s status to where you prefer.

Check your Computer’s Time and Date Settings 

Ensure that your device’s time and date are correct because if it is not correct, it may cause the HBO Go website issues and prevent it from working properly.

So, to set your time and date in your computer, navigate to Start -> Settings -> Time & Language -> Date & Time. Now, change the date and time as desired and click the change button.

Disable Ad-blocker

There is a possibility that you have enabled the ad-blocker option which prevents you from accessing the HBO Go website. Therefore, disable it and see if this fixes the HBO Go  not working issue. Follow the steps;

For Chrome:

  1. Open the Chrome browser and tap on the three-dot option at the top right corner
  2. Click on More tools options and select Extensions
  3. Now, Turn off the ad blocker extension

For Safari:

  1. Navigate to Settings and select Safari
  2. Now, under the General section, choose Content Blocker
  3. Then, toggle off the ad blocker and see if this helps

Disable VPN

If you have enabled a VPN on your device, it can prevent the HBO Go website or any other site from working correctly. Thus, it is recommended to disable it and try to reaccess the HBO Go website.

For Windows:

  • Navigate to Settings and tap on Network & Internet
  • Choose VPN in the left-side menu
  • Now, choose the VPN connection that you want to disable and select Disconnect

For macOS:

You can directly disable your VPN from the Settings, follow the steps below:

  • Navigate to System Preferences and tap on Network
  • Choose your VPN connection from the left panel
  • Now, select Disconnect

Update your Browser

Having the latest version of your browser will protect you better against scams, viruses, and other threats. Also, it even fixes previous bugs or glitches in the browser.

So, if your browser is not up-to-date, it may cause HBO Go website issues, as the updated and improved features of HBO Go  will not be supported.

Thus, update it to its latest version and see if this fixes the issue. Follow the steps:

For Chrome:

  • On your Android device, open the Play Store app and tap on the Profile icon
  • Now, tap on Manage Apps & Device and find Chrome under Updates Available section
  • Once find, select Update

For Safari:

  • Open the Settings app and select General
  • Now click Software Update
  • Select Update

By doing so, it’ll download the latest version of your devices and the most updated version of Safari is also installed.

Use Another Browser 

If you think that the browser you are currently using HBO Go  is causing the HBO Go website issues, then you can try using another browser like Microsoft Edge, Safari, Chrome, or Firefox.

For instance, if you are currently using HBO Go  on Chrome, try using Edge, Safari, Firefox or vice-versa and see if this helps.

Restart your Device

If the above solutions don’t work, try restarting your device because sometimes, the issue might be with your device, which causes the HBO Go website not loading issue. Besides, check for available updates on your device.

Wait for a While 

If HBO Go  is not loading, there is a chance of some glitches or bugs in the HBO Go website, or the service might be down. So, if the above solutions didn’t help, wait for a while till the issue is fixed on HBO Go ‘s side.

Contact HBO Go Customer Service 

If the issue persists and none of the above solutions help, all you can do is to get in touch with the HBO Go ’s customer care team and mention the following:

  • As much detail as you can about the issue
  • If there are any error messages, you can send a screenshot
  • So far what you’ve done to get rid of this issue
  • Lastly, which web browser (Firefox, Safari, Chrome, or Edge) are you using HBO Go on.

Final words

To fix the HBO Go website not working or website loading issues, check for a proper internet connection, update your device, use another browser or device, or wait until the problem gets fixed from the HBO Go  side.

Besides, check if you have a VPN enabled on your device. So, we hope the above article has helped you fix the HBO Go website issue. 

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