Disney Plus Error Code 142 [Explained & Fix]

Disney Plus Error Code 142

Disney Plus Error Code 142: Did you get troubled with an error code while using Disney Plus? So, want to know how to fix the Disney Plus error 142?

Although Disney+ doesn’t have error code 142 officially listed in their error code list, you can try some troubleshooting steps to fix this issue.

Disney Plus Error Code 142 [Explained]

Similar to other streaming services, Disney Plus also has caused a few issues, and Disney Plus error 142 is such an error code that users are facing while using Disney+.

Many people have complained that their Disney Plus app is not working on their devices, and they keep getting this error code 142 and wondering what to do when Disney Plus isn’t working.

Basically, error code 142 on Disney Plus appears because of unstable or poor internet connection, server issues, or due to the outed version of the app.

So, here are some Disney Plus troubleshooting steps that may help you fix this issue.

Error shows as “We’re sorry, we’re having trouble connecting you to the service. please check to see that you are still connected to the internet, and try again (error code 142).”

we're sorry, we're having trouble connecting you to the service. please check to see that you are still connected to the internet, and try again (error code 142).

Close and Restart the Disney App

The first thing you can try to solve this issue is to close and restart the Disney Plus app. Typically, you can easily fix any streaming service by simply closing and restarting the app.

Thus, close the Disney Plus app and then relaunch it. Now, check if this fixes the issue. If not, check out the below solutions.

Check Your Internet Connection

Not having a strong or stable internet connection is the major reason that you might be encountering the Disney Plus error code 142.

So, ensure you have a proper internet connection and check if this helps. If not, follow the steps below;

  • Disconnect your mobile or Wi-Fi internet connection from the device you’re currently using Disney+, wait for over 30 seconds and then reconnect.
  • Try to restart your modem and router.
  • You can also try contacting your internet service provider.

Check Server

If you have a stable internet connection, you can visit https://downdetector.com/status/disney-plus/ to find out if there are any temporary server or service outages.   

Sign Out of Disney Plus

Try signing out of your Disney Plus account on all devices, wait for a few seconds, and sign in again. Check if this method helped you to solve your issue. 

Update the Disney Plus App

Sometimes, there is a possibility that you might have forgotten to update your Disney Plus app to its latest version, which might be the reason that you are facing this issue. 

Hence, make sure you are using the latest version of the app. Because using the latest version of the app fixes any minor bug issues the app has. 

Uninstall and Re-install the Disney Plus App

Delete your Disney Plus app, wait for a while and re-download it from your device’s app store and log in again by using your credentials.

Disable Proxy

If you are suing a proxy server then ensure that it is disabled when you try to stream content on Disney Plus. This error might appear if a proxy server may conflict with the application files.

Use Different Device or Browser

There is a possibility that you might face this error code 142 on your current device. Therefore, if there is any other device available, you can try streaming Disney Plus on that device. 

You can even use a different web browser like Firefox, Edge, Chrome, or Safari and check if this solves the issue. 

Disney Plus Error Code 142 on Amazon FireStick & Fire TV

If you are getting error code 142 on your Amazon FireStick or Fire TV, follow the same troubleshooting steps as mentioned above. These include;

  • Close and Restart the Disney Plus app
  • Check your internet connection
  • Check server
  • Sign out of Disney Plus
  • Update the Disney Plus app
  • Uninstall and Re-install the Disney Plus app
  • Try using different device or browser

Disney Plus Error Code 142 on Sony TV

If you are getting error code 142 on your Sony TV, follow the troubleshooting steps listed above, such as

  • Close and Restart the Disney Plus app
  • Check your internet connection
  • Check server
  • Sign out of Disney Plus
  • Update the Disney Plus app
  • Uninstall and Re-install the Disney Plus app
  • Try using different device or browser

Disney Plus Help Center

If the issue persists, you can try contacting their customer support and let them know the issue you are facing.

  • Disney+ Help  (US) – 888-905-7888
  • Disney+ Help (Canada) – 888-282-0520
  • Disney+ Help (UK) – 02039 362903
  • Disney+ Help (Australia) – 01800 965160

You can also contact them via Twitter at @DisneyPlusHelp or visit https://t.co/90MNgoLuQM for more information.

Conclusion: Since error code 142 isn’t officially listed in Disney Plus’s error code list thus, many people are thinking about what to do when their Disney Plus app isn’t working. Hopefully, the above article may help you to know how to fix the Disney Plus error code 142. 

FAQs

What does error code 142 on Disney Plus mean?

Although the error code 142 isn’t officially listed in the Disney Plus’s error code list, we can say that you might be facing this issue because of your poor internet connection, or the Disney+ app’s server might be down. 

How do I fix the Disney Plus error code 142 issue?

You can try to restart the app, sign out of the app on all your devices, update or uninstall the app, or simply use a different device or browser. 

Why does Disney Plus suddenly stop working?

Disney Plus not working may be due to your poor internet connection. Thus, ensure you have a stable internet connection and check if this fixes the issue.

Why is Disney Plus a blue screen?

Your Disney Plus app or browser data and cache might get corrupted, and that’s why you might be getting a blue screen. You can simply clear the app’s data and cache to fix this issue.

What is Disney+?

Disney+ is an American subscription video-on-demand streaming service that mainly distributes films and television series with dedicated content hubs for brands such as Pixar, National Geographic, Disney, Star Wars, and more.

Other Error Codes:

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