As you are already here, we assume that you are also facing the Alexa app not working issue, such as the Alexa app not opening or launching, app crashing or login issues or there might be an app loading issue.
So, what might be the reason? To find out about Alexa app issues and fixes, keep reading this article and understand how to eliminate them.
Alexa, officially known as the Amazon Alexa app is helpful to set up your Alexa-enabled devices through which you can create shopping lists, get the latest updates and listen to music mainly.
Furthermore, with this app you can also discover and enable recommended Alexa skills, make routines to automate your home devices, make speaker groups play music across all the compatible devices, connect music services like Amazon music, and do more things.
Why is Alexa App Not Working?
Though there is no specific reason why the Alexa app is not loading or working correctly, we can say that it’s due to the following reasons:
- Have a poor internet connection
- The app is down due to temporary service outages
- Your app is outdated
- You might have turned on your ad-blocker
- You might be using a VPN
- You haven’t cleared the app’s cache
Is Alexa App Down?
As mentioned earlier, the Alexa app may be down due to temporary service outages. To find out if the Alexa app is down, search “Is Alexa down” on Google and visit platforms like Downdetector, Updownradar, Isitownrightnow or Downstatus and check for outages in the last 24 hours.
If you see that the site is working correctly, but you are still not able to access it, then try one of the following troubleshooting steps that might help you get rid of the website not loading issue.
Check Twitter, Alexa & Forums
Visit Alexa, Twitter, Quora, and other forums to find out the causes and solutions to get rid of this issue. So, type in ‘Alexa app not working and search for any related articles.
Though you may not find the exact solution, you’ll at least know what others are doing when they are facing the same issue.
You can also visit social media platforms like Instagram or Facebook, where Alexa has an official page or account, and see if anyone is talking about the Alexa app issues or if Alexa has updated any issue-related information.
How to Fix: Alexa App Not Working
If you need help finding any information from different forums, follow the troubleshooting steps listed below.
Check your Internet Connection
Many times, the main problem is with the internet connection because a bad internet connection will cause app issues..
So, check whether you have a stable internet connection or try to change your network. For instance, if you are currently connected to Wi-Fi, try the Alexa app using your mobile data and see if this fixes the issue.
Besides, you can also try to restart your router or modem by turning them off and, after a few minutes, turning it on again.
Clear Alexa App’s Cache
Clearing the app’s cache can often solve a problem with the Alexa app because the cache can become corrupted.
Sometimes, it gets corrupted, preventing the app from working correctly. Therefore, you’ll need to delete your cache to fix the app not loading issues.
In order to clear or delete cache and cookies, follow these steps;
- Open Settings and navigate to Apps Menu
- Select Installed Applications and search for the Alexa app
- At the bottom of your screen, select Clear Cache
- Open the Settings app and choose General from the side menu
- Tap on iPhone Storage and then select the Alexa app
- Now, select Offload App and then Reinstall it from the App Store
Close and Reopen Alexa App
If the Alexa app stopped working midway, then the other thing you can do to fix this is to close the app and reopen it after some time.
Log out & Login Again
If you are facing any issues while using the Alexa app or if the app glitches, log out and log in again after some time to stabilize the overloaded user data of the app.
Update the Alexa App
Even after clearing cache, if you are getting the Alexa loading issues, your app might be outdated.
If the Alexa app is not up-to-date, a few of the features might stop working properly or the app will completely slow down which prevents it from working properly.
So, to get rid of this issue, all you need to do is to update the Alexa app on your device and see if this fixes the issue.
Follow the steps mentioned below to know how you can update the Alexa app on your device.
- Open the Google Play Store and tap on the Profile icon at the top right corner
- Tap Manage Apps & Device
- Now, search for the Alexa app and tap on Update
- Open the App Store and tap o your Profile icon at the top of the screen
- Scroll down and search for the Alexa app
- Now, tap Update next to the Alexa app to update it to its latest version
You can enable the automatic update option if you don’t want to update the app manually.
Uninstall and Reinstall Alexa App
You can uninstall the Alexa app and reinstall it again after some time. Doing so will automatically install the latest version of the app, which may fix any bugs or glitches the app had.
Moreover, this will also clear all the cache along with packed user data and the Alexa app will work just like any newly installed app.
If you have enabled a VPN on your device, it can prevent the Alexa app or any other app from working correctly. Thus, we recommend you disable it and reaccess the Alexa app.
- Open your phone’s Settings and tap on Network & Internet
- Now, select Advanced and click VPN or search for VPN from the search bar
- Next to the VPN, tap on Disconnect to turn off the VPN or tap Forget to forget the network
- Navigate to Settings and select General
- Now, tap VPN & Device Management and tap VPN
- Disable the VPN option to turn off the VPN
Check your Device Compatibility
Your device might not be compatible with the Alexa app, which is why it is causing issues. Thus, check your device’s compatibility or check if your device’s operating system requires any updates.
Update your Device’s Operating System
Sometimes, there is a possibility that your device’s operating system needs an update which is why it is causing issues. Therefore, download the latest version of your device’s OS and check if this helps.
Wait for a While
If Alexa is not loading, there is a chance of some glitches or bugs in the Alexa app, or the service might be down. So, if the above solutions didn’t help, wait until the issue is fixed on Alexa’s side.
Contact Alexa Customer Service
If the issue persists and none of the above solutions helps, all you can do is to get in touch with Alexa’s customer care team and mention to them the issue you are currently facing, and share the following:
- As much detail as you can about the issue
- If there are any error messages, you can send a screenshot So far what you’ve done to get rid of this issue
- Lastly, which web browser (Firefox, Safari, Chrome, or Edge) are you using Alexa on.
To fix the Alexa app not working, loading issues, or login issues, check for a proper internet connection, update your device, use another browser or device, or wait until the problem gets fixed from the Alexa’s side.
Besides, check if you have a VPN enabled on your device. So, we hope the above article has helped you fix the Alexa app issue.